"Ashby Jacket very poor quality"

I bought myself a Barbour Ashby jacket from John Lewis in May 2020, just after the lockdown started. Unfortunately, I did not wear it until recently, when I found a large hole in the lining of the front right bellows pocket. The checked material is tearing away from the wax cotton. A quick check on the left pocket showed the exact same fault. I have worn the jacket 4 - 6 times maximum!
I have contacted Barbour about this issue and await a reply.
I will update this review depending on the outcome of Barbour's answer.
Update: I sent the jacket with cover letter to Barbour and two days later received a confirmation it had arrived. A few weeks later, I received an email from Barbour saying my jacket had been dispatched; no other details. It arrived quickly enough via DPD. On inspection, both pockets seem to have been redone to a satisfactory standard, and there was no charge. But there was no accompanying letter with it, and it cost me £11 to send a faulty item back to them.
The customer service was reasonably good, but I really would have to think twice before buying Barbour again.

"Exceptionally Poor"

One of the very poorest customer service experiences I've ever had. Needed a replacement zip for a bag - no help at all, couldn't supply a replacement zip to buy or any solid signpost of assistance elsewhere. Genuinely disappointing.

"Brilliant company"

Brilliant company, had my new jacket stolen as dpd had left it in a stupid place. Dpd didn't even want to know. Luckily Barbour customer service were brilliant an sent me another 1 even though they didn't have too

"Sent my Jacket for a seam restitch and…"

Sent my Jacket for a seam restitch and rewax. I had neglected to rewax for the last 3 years so did not expect it to come back looking as good. It will never look new but it did come back looking close to. The turn around was fast and how it was packaged for its return showed that it was cared for during the process. Then again a Barbour is not just a jacket. It's a jacket that if cared for is built to last.

"I bought a Barbour umbrella"

I bought a Barbour umbrella. The quality is very poor. It’s flimsy and turns inside out with the least bit of wind. I would not recommend a Barbour umbrella.

"I bought the women’s Cordelia knit"

I bought the women’s Cordelia knit. It seems the mostly-cotton content is not ideal for such a heavy piece. I’ve worn it four times and it’s not been washed, but the cuffs have expanded and now hang loose from my wrists, and the lovely big polo neck which encircled my neck at first has now also gone into a sloppy shape. At nearly £80 quite costly for what will now be a gardening jumper.

"Barbour wellies leaking, right!"

My wife bought me a pair of Barbour wellies in August 22. After only one year of use the sole on the right boot has worn away, split and now leaking. The lining of the right boot has worn away too. Yet the left boot is fine. Unfortunately for such expensive boots 50% aint a pass.

"Waxing lyrical: Barbour Beaufort & Barbour"

I bought a Barbour Beaufort wax jacket last October (2021). On waxing it recently, I noticed that there was quite considerable damage to the back by the hem. I contacted the seller (CHO) who advised me to use Barbour's 'repair' service. With postage costs, it would have cost over £100. Expecting more from such a reputable company, I queried this as I'd only had the jacket under a year. After a few emails, Barbour waved the repair charge, then refunded postage & actually sent me a new jacket. Incredible service & professionalism. So, I received an exact replacement. I dealt with Alisha from Barbour's customer service who was very helpful, also answering my emails very quickly. Many thanks, Alisha

"Beautiful boots"

Ordered some boots - beautiful boots. The boots arrived quickly and they are perfect. Exactly what I wanted after searching for a long time for the right ones.

"Jacken"

Jacken, die ein Zeichen für waschbar = übersteht eine Wäsche ohne Schaden zu nehmen enthalten, sind zwar waschbar, bluten aber in der Farbe aus, so dass sie anschließend aussehen, als hätte man sie 10 Jahre am Stück getragen, damit will man sich nicht mehr sehen lassen. Kundenservice schiebt es erst auf das falsche Waschmittel, dann wird nach der Artikelnummer des Zettels in der Jacke gefragt, daraufhin wird das Alter erschlossen und schwups, ist das Alter schuld. Und zwar wird gesagt, dass ältere Jacken, egal in welch hervorragendem Zustand sie vor der Wäsche waren, NATÜRLICH bei der Wäsche ausbluten, läge am Alter. Also: Jacken pfleglich behandeln und sie auch mit mehreren Jahren Alter tragen hat hier keinen Sinn, denn natürlich muss man sie einmal waschen, aber spätestens dann hat sich der pflegliche Umgang nicht gelohnt, die Jacke muss entsorgt werden - Nachhaltigkeit ist nicht gewollt. Umwelt? Und ein Ettikett "waschbar" gilt nur für die erste Zeit nach dem Erwerb der Jacke. Aber lt. Kundenservice sieht man hier keinen Fehler und schon gar keine Notwendigkeit, einen Ersatz zu liefern, es seien die Hände gebunden.....daher besser die eigenen Hände weg von dieser Ware.