"Unterdurchschnittlich"

Ich bewerte hier nicht die Produkte der Firma, sondern den Online Shop von Barbour. Wa für andere Internetversender längst selbstverständlich ist, muss man den Mitarbeitern von Barbour erst langsam erklären. Kurz geschildert: Ware für über 1000 € bestellt und bezahlt. Einige Mitteilungen erhalten das Ware kommt, jedoch nicht erhalten. Nach ein paar Tagen Anruf bei Barbour. Laut DHL hätte jemand mit einem mir unbekannten Namen die Ware erhalten. Nützt mir natürlich nichts. Laut Barbour sollte ich bei DHL anrufen. Wer schon mal mit DHL Erfahrungen gemacht hat sagt da sofort nein. Meine Erklärung dass sich Barbour darum zu kümmern hätte kam bei der Servicedame nicht gut an. Mal schauen wie es weitergeht. Die Ware von Barbour ist ganz ok, aber auch teuer. Besser man kauft die jedoch nicht bei Barbour. Dann gibt es weniger Frust.

"Wonderful Parka - Appalling Zip!"

I love my new Arctic Parka: it's wind-proof, rain-proof, cosy and robust. It's the fourth Barbour coat I've owned over the last 30 years - one left on a friend's barge 20 years ago; the other's all going strong.
However... the zip on this Arctic Parka is a disaster! It takes several attempts to line it up successfully and raise the zip: after minutes spent fumbling with it, I even have to resort to getting my wife to do it for me, like a four year old!
I'm really not normally inept and I'm pretty dexterous: it's simply badly designed and shoddy. A let-down of an otherwise fantastic piece of kit.

"Hood-winked !!"

It saddens me to rate Barbour Customer Service as BAD !
Bought a Beaumont Wax Jacket in a Barbour outlet store however before completing the purchase I enquired if it was a "second". I was assured that it was not and left the shop happy. The jacket did not come with a hood and I thought that I should buy this accessory and made a second purchase through their website. When the hood arrived it could not be fitted to the studding arrangement and at that point contacted Barbour for an explanation. It transpires that I purchased a "RETAIL" jacket which is inferior to the normal Beaumont as it lacks many of the nicer features.
The customer service guy did not accept that it was a "second". The price ticket recommended RRP £ 245 which led me to believe I was buying the full featured jacket albeit the garment was substantially reduced in the outlet store. Buy of the week, I thought, but then it appears that, if it seems too good to be true ........
I feel hood-winked and that Barbour are guilty of sharp practice. I am now in the process of returning both jacket and hood to Barbour for a full refund.
Barbour should make it clear that two standards exist, if you are interested in the "RETAIL" version it will come in small, medium, large and extra large whereas the fully priced jacket is sold in chest sizes.
I feel tricked and the deception only came to light as a result of buying a matching hood.

"Great Rewax Service"

I love the Barbour brand, and my favourite wax jacket has recently been away for a rewax. I couldn’t be happier with the service. Very quick turnaround and the jacket looks good as new!

"Who else repairs your 26 year old rain coat?"

I have four barbour jackets and the rest of the family have another five. They are excellent and great value for money. My oldest I bought in 1996 and a few weeks ago the zip broke, this jacket is my old friend and has kept me dry through the worst storms so I didn't want to get rid of it. Barbour offer a service for £30 to put a new zip in and so that's what I did, two weeks later we are up and running again. It doesn't get any greener than that. Who else offers this service???
My latest is a Camo Smock which is a great style. They are a brand which is always exciting to buy from.

"I love the barbour brand"

I love the barbour brand, however recent purchase was disappointing. The quality of the sticking was not up to scratch and the colour has faded a bit after very little usage. Luckily the retailer involved accepted a return.

"BABOUR WAX JACKET COLOUR CHANGED IN A WEEK"

The jacket I bought started to feather in 2-3 days and a colour change appeared within a week. I bought the product from the House of Fraser Plymouth. When I took the jacket to the store and showed it to the manager, he told me, the colour change of the fabric was not a fault of the factory and he never ever saw any false with Barbour products. As he saw the colour changing, I asked him to send it to the factory to analyse the causes, but he didn't even accept to do it. THE POOR CUSTOMER SERVICE I never ever saw!

"Barbour lightweight worn and repaired"

1 star: Barbour lightweight oilskin jacket worn after one year occasional seasonal use. Not satisfactory quality garment
0 stars: Fourfield Sweden (Barbour Scandinavian agent) for arrogantly rejecting repair without even looking at the jacket.
10 stars: Barbour HQ customer service taking the matter seriously, listening to me as a customer and arranging for a repair. Pickup and return in one week. Impressive!
Average score: 5,5 stars.

"Good Coats Shame About Their Slippers !!"

Purchased a pair of Barbour Slippers from Jones shoe shop in Shrewsbury [Not Jones Fault] started wearing them on Christmas Day and they have worn through already !!
Never stepped outside with them, and our house is mainly carpets [not hard floors].
They were £29 in the sale reduced from £49 !! so not cheap slippers.
Plan to return them today, I have one of their coats which has been great but these slippers are like fake ones purchased from a boot fair or market, AVOID !!

"Helpful customer service"

Emma from customer service was very helpful with my questions about sizing and pockets. It would be helpful if the website gave all the information about what inside pockets a jacket has, and how to compare the "Large/Med" sizes with the "42/40/38" sizes - some jackets use one scale, some the other.