"Dreadful customer service"

After 2 years, popper fell off. Sent back to Barbour first week of Dec. 2 months later- ruined the coat and still awaiting a replacement. I have always had to contact them- rubbish customer service. Just don’t let you know what is going on!

"I've only got good things to say about…"

I've only got good things to say about Barbour Customer Services. Very helpful and prompt responses to emails. I've had Barbour quilted and wax jackets for years and they've not needed rewaxing. Their boots and shoes also feel quality made, I've also got their clothes and never had a problem

"I purchased a lovely navy quilted…"

I purchased a lovely navy quilted jacket recently and arrived within a week.
Very good quality jacket,excellent cut and fit.(16) which is my normal size.

"Completely waste of time buy online"

Completely waste of time buy online. Very poor service and totally unprofessional. The product didn’t arrive. Very dissatisfied.

"Excellent service"

Sent my jacket for cleaning and waxing. Arrived within 3 weeks as good as new inside a cloth bag.Very pleased with this service.

"Barbour Rosefield Quilted…"

I received my Barbour Rosefield Quilted Jacket this morning. It arrived within the delivery window and in time for me to take away tomorrow. Excellent, excellent quality coat. Very pleased. Worth the wait to find something I really like that costs a little more but is all round better quality and design. Thanks

"Barbour Bristol Wax Jacket 4257281 Bad!"

Barbour Bristol Wax Jacket 4257281

This is the worst jacket I have ever bought. I normally spend about half for a jacket and get good quality and long enough sleeves.

The Barbour jacket is in L for long but the sleeves are too short. The jacket constantly picks up fluff from other items such as scarves etc. I definitely will not be buying anything made by Barbour again! Overprice and under quality!

"BARBOUR SAPPER WAX JACKET…"

I brought BARBOUR SAPPER WAX JACKET just two years ago and of course I only wear it winters and cold days both chest pockets have worn through keep small pack hand tissues in 1 side and 3/4 dog bags in the other
The arms on both sides have lots of splits in them where the jacket moves when walking and the jacket cracking when I move out walking it’s a joke of a country jacket
I will not buy again or recommend to a friend

"I fantastic response to an issue."

I bought a pair of Barbour chukka boots well over 2 and a half years ago, but have barely worn them. Recently, while wearing them, the sole came completely away from the upper. Not great and not what you’d expect. No receipt, no warranty. But I rang Barbour customer service, who asked me to email them details and photos and with 24 hrs, they arranged to replace them with a new pair. Sometimes things do go wrong and how a company deals with issues says a lot. Im very impressed.

"1 star is flattering to say the least"

11 days of promises that stock for my order has been "assigned" and will ship tomorrow, to finally receive an email advising they have no stock. What's more frustrating is if I return to the website I can still order the same product again, they have not even corrected their website to save other customers this experience. Wish I had checked reviews for their online store before ordering. Dreadful service, even worse attitude, 1 star is flattering the say the least. Will never be ordering or buying Barbour again.