"If I was able to give zero start rating…"

If I was able to give zero start rating I would as one dosnt do the appaling service justice. Ordered items 10 days ago a few hours after purchase I released they were on a long lead time emailed 3 days later received reply saying wouldn't be able to cancel. Was promised it would be despatched as priority order still showing pending its been over 10 days they have my money where are my items??

"Appalling service"

Appalling service
I wasn't given the 10% discount for signing up to Barbour.
I still haven't received my order and the order was placed 11 days ago.
Poor customer service. Advise that I would get the discount back but I am still waiting.
Very quick to take your money but not quick to dispatch item.
Will not use this company again

"Terrible service"

I ordered a shirt for a Xmas present, customer service took ages to answer the phone then the advisor couldn't care less , he said it would be sent out immediately and be with me by the weekend , nothing arrived, no email to say it's even dispatched , now it's sold out in every other shop!! Absolute waste of time , shocking customer service .

"Best Customer Service"

Best Customer Service.
I received the best customer service in a very long time at the Barbour Store in Bicester. I was served by Thomas, he was extremely helpful in finding me a jacket that suited my needs without forcing a sale.
He was polite, knowledgeable and really professional.
I highly recommend going into this store just to be served by him so you can experience what true customer service is, whilst also purchasing a brilliant product.
Thomas is a credit to the Barbour brand.

"Kundenservice unzumutbar - FINGER WEG"

Vor 2 Wochen bestellt, Vorauskasse war zwingend erforderlich. Trotz Nachfrage keine Antwort vom Kundenservice, aber erstmal schön Geld einkassieren :-(... Ich habe ja Verständnis, wenn die Ware aus GB kommt und das länger dauert, das entschuldigt aber nicht den völlig unzureichenden Kundeservice. Ich bin gespannt, wann meine Ware kommt, habe glücklicherweise PayPal gewählt und werde wohl zeitnah dort eine Reklamation starten.

"Excellent rewax service, don't even try to do it yourself!"

My husband has a Barbour jacket which he tried to re-wax, but the result was not good.
I telephoned Barbour to get their opinion and they recommended sending it in for a rewax which we did. We sent the coat off on a Friday, so I guess they would have received it to work on on the following Monday. By Tuesday of the following week, it was back with us, looking good as new. Well worth £35 and would definitely recommend. Thank you Barbour!

"Barbour leaky wellies…"

Bought some Barbour ankle wellies thinking that they would be good quality but they leak. I have another pair that I paid just over 20 quid for and they're fine. After reading other reviews about customer service there doesn't seem much I can do about it. Disappointed and out of pocket.

"Ware sehr lange unterwegs, Kundenservice nur bedingt ansprechbar"

Ware vor über einem Monat bestellt und bezahlt. Die Lieferung blieb bis dato aus. Der "Kundenservice" reagiert nur mittels automatisierter Antwortmails. Hätte ich ehrlich gesagt nicht erwartet.

Update 25.11.21: Die Ware ist inzwischen eingetroffen. Auch der Kundendienst meldete sich nach der Veröffentlichung der Bewertung. Insgesamt aber eine sehr durchschnittliche Performance.

"Unbedingt Finger weg"

Unbedingt Finger weg. Barbour arbeitet höchst unseriös. Bestellung wird über Wochen hinweg nicht geliefert, Geld jedoch direkt eingezogen. Eine Rückerstattung erfolgt trotz mehrmaliger Aufforderung nicht. Der Kundenservice reagiert einfach nicht.

"Barbours alteration service"

I have had cause to use Barbours alteration service twice recently for my 40 year old Solway Zipper, once to lengthen the sleeves and once to replace the old one way zip with a two way version. I can honestly say that their customer service and the workmanship of the alterations dept have been first class. On both occasions the guy I spoke to was courteous and helpful, flagging up any potential issues and arranging for quick return of the jacket, well before I expected, in time for a trip to Scotland. The zip used is far superior to the original and the lengthened sleeves do not look out of place against the original material. I must say I'm surprised at some of the negative experiences expressed on other reviews as my own experience of Barbours service merits 5 stars.