"Ещё дополнение."

Я не понимаю, как с вами общаться. На письма вы не отвечаете. Я не буду ещё раз оплачивать. Отмените наше бронирование и верните деньги.
Я буду писать отзывы везде каждый день, пока вы не вернёте деньги.

"excédant non remboursé"

J'ai du payer 106 MAD de plus car le préposé m'a obligé de faire le plein 8/8 alors que je l'avais reçu (contrat à l'appui) 7/8. J'ai écris et j'ai envoyé des photos mais rien à faire. J'ai même donné une chance avant d'évaluer négativement. Je les avais averti que j'allais le faire si on ne me rembourse pas l’excédant. Dommage car j'avais loué plusieurs fois chez eux sans voir la concurrence. Maintenant je vais voir ailleurs, peut etre qu'il y a des compagnies aussi abordable mais avec un service clientèle meilleur. Pas d’excédant j'espère.
Je vous conseille de bien voir les autres compagnies, des fois le prix n'est pas tout!!

"ogni volta che devo prenotare auto…"

ogni volta che devo prenotare auto cerco Vehicle Rent per la semplicità di prenotazione, entusiasta dell'immediatezza della conferma prenotazione.

"no reply from several emails for a…"

no reply from several emails for a cancellation and refund. Fobbed off on the phone several times too now. Terrible avoid

"Не выплачивают страховку"

Вот уже почти 7 месяцев переписываемся на тему выплаты страховки, точнее последние 2 месяца пишу им я, на мои сообщения уже не отвечают.
Обновление от 31.12.2019:
За прошедшие 2 недели никто из агентов со мной не связался.

"This is an insurance scam, contact your bank and card providers"

This is an insurance scam, plain and simple. How they are in business is truly puzzling as all their insurance policies are a money grab. If you purchased "insurance" from vehicle rent, also known as CAR TARGET GROUP, you will never see a dime from them should you file a claim.

If you haven't already, contact your credit card provider/bank and ask for a chargeback. You can file a chargeback even if 6 months have passed since the initial charge, they have a special department to escalate such inquiries too.

I filed a complaint with my bank earlier today and am confident i'll receive my money back for some small scratches on my rental bumper. I paid $400 euros for miniscule sratthes on the back of the car and have waited over 6 months now. Enough is enough.

These scammers are based in Slovenia and think they are untouchable.

"Unbelievable"

No correspondence, no refund, no consideration for customers. Honestly, I have no idea how they are still in business.

Edit - 17 December 2019
They replied to this comment asserting that they are doing "something". This is clearly another tactic of theirs in order to avoid paying out valid claims. They are underhand, dishonest and not people any sane person would consider entrusting their business to. If you deal with them having read this review, be it at your own peril.

"Keep an eye on your credit card!"

We rented a car via vehicle-rent (as agent) with OptimoRent (who turned out to be Autovia) at Malpensa in Milan, Italy.

Here is our experience:
1 - hard to find the place (far from the airport)...the contract is with Optimo but it looks like it doesn't actually exist as a business, and eventually when I phoned I was taken to Autovia
2 - we were the only clients but had to wait for over an hour
3 - the only reason for waiting was an attempt to sell various things to us:
a) insurance (even though we took out comprehensive cover in the UK)
b) a second driver
c) the need for a second credit card
d) an upgrade
4 - we had to wait on the return when nobody was present
5 - we gave the car back on the same fuel levels but were asked to contribute for additional fuel
6 - we were charged for a traffic fine three months later with a 20 pounds penalty on the top even though we provided proof that we already paid the fine (incl. an email from the traffic department that payment has been received and processed)... a google search later and it looks like this is a standard scam, and the hope is the client will not notice or complain
7 - the strategy is: price low, and then scam as much as possible from the client and hope they don't complain

"STILL WAITING FOR A REFUND ."

STILL WAITING FOR A REFUND


On Fri, 15 Nov 2019, 12:44 garth ibbetson,
I would like an update from your accounting department on the progress of my claim, thank you.

On Wed, 6 Nov 2019, 17:29 DP PostRentalSupport,

Dear Mr. Ibbetson,

we sincerely apologize for the delayed reply.

We understand your concern as your case is delayed for a long time and that you wish to receive your refund shortly, for which we sincerely apologize. We are verifying your case with the accounting department regarding your refund and the case was escalated in order to issue the refund. We assure you that we will do our best in this matter and we aim to resolve your case as soon as possible.

We again sincerely apologize for the delayed refund and we thank you for your patience and understanding.


On Tue, 5th Nov 2019 at 7:57 pm,
Im still waiting for this claim to be settled.


On Mon, 21 Oct 2019, 07:27 DP - PostRentalSupport,

On Mon, 21st Oct 2019 at 6:26 am, Post Rental Support wrote:
Dear Mr. Ibbetson,

Thank you for your email.

We sincerely apologise for the inconveniences caused, we have sent an urgent reminder to our accounting and we will get back to you as soon as we receive a reply.

In the meantime we thank you again for your generous patience in regards to this matter,

On Tue, 15th Oct 2019 at 8:52 pm, Garth Ibbetson wrote:
I would appreciate an update on the progress of this claim.
Thank you .



On Thu, 10 Oct 2019, 14:06
Im still waiting for the refund claimed on the insurance i took out, it really shouldnt take 5 months to make a payment regarding this issue .


On Mon, 23 Sep 2019, 07:17
Im still waiting for the refund claimed on the insurance i took out, it really shouldnt take 5 months to make a payment regarding this issue .


On Mon, 23 Sep 2019, 07:17

On Mon, 23rd Sep 2019 at 6:17 am,
Dear Mr. Ibbetson,

Thank you for your message.

We sincerely apologise for the duration of the case and any inconvenience which may have caused.

In regards to the refund itself we will do everything we can, in order to guarantee the refund will be provided as soon as possible.

We will keep you updated on the whole matter.

Again, please accept our sincerest apologies for the duration of the case and any inconvenience caused.

Thank you for your generous patience and understanding on the matter.



Kind regards,

On Tue, 17th Sep 2019 at 7:49 pm
Its been well over 7 days and i still havent had a response to my email.
Please confirm you have received the information you requested in connection with my claim.
Thank you.

On Wed, 4 Sep 2019, 13:26
All the information requested has been submitted..
Thank you .

On Wed, 4 Sep 2019, 13:16

On Thu, 12th Sep 2019 at 8:20
As i have not recieved a response from you i shall be seeking legal advice regarding this matter.


On Wed, 4 Sep 2019, 13:26
All the information requested has been submitted..
Thank you .

On Wed, 4 Sep 2019, 13:16:

On Wed, 4th Sep 2019 at 12:26
All the information requested has been submitted..
Thank you .

On Wed, 4 Sep 2019, 13:16 DP

On Wed, 4th Sep 2019 at 12:16 pm, Nadia wrote:
Dear Sir or Madam,

Thank you for your email.

Our post rental support team is currently looking into this case and they will have a full response to you within 7 days. Please note additional documentation or information may be requested if need be.

In case you are submitting a damage claim for our Super Excess Refund, please make sure to provide the following documentation:

- Rental agreement (obtained at the pick-up),
- Final Invoice (obtained at the drop-off),
- Check-out/Check-in documentation,
- Credit card statement showing the damage charges,
- Photos and a description of how the damage occurred,
- Police report if needed.

Should you have further questions please do not hesitate to contact us.

Thank you

On Wed, 4th Sep 2019 at 12:11 pm
I have already explained in previous emails, i woukd like a refund for payments made in regard to a claim on the insurance i took out when hiring a car from your company.


On Wed, 4 Sep 2019, 12:06 CustomerService (vehicle-rent)

On Wed, 4th Sep 2019 at 11:06 am, Nadia wrote:
Dear Mr Ibbetson,

Thank you for your email.

Please, could you let us know how we can assist you?

Best regards,

On Wed, 4th Sep 2019 at 10:56 am,

On Wed, 4th Sep 2019 at 10:23 am,
On Wed, 4 Sep 2019, 10:19

On Wed, 4 Sep 2019, 10:08
Please find attached the rental agreement

On Tue, 3 Sep 2019, 12:54

On Wed, 4th Sep 2019 at 9:20 am
On Wed, 4 Sep 2019, 10:08
Please find attached the rental agreement.



(#BDJOKMNS9HSB6NACX7MC)

"Pessima, la sconsiglio vivamente"

Pessima assicurazione, tanto vale non farla, auto noleggiata a Creta ad Agosto, rimborso accordato il 13 Settembre di € 700,00 ma ad oggi ancora nulla.
Vedo che ci sono in tanti nella mia stessa situazione e temo di essere incappato in una vera e propria truffa.
Onde evitare ulteriori ritardi, mi rivolgerò subito ad un legale