"Pensions advice"

I received helpful and patient advice from the
customer service assistant to guide me through a
complicated online process which resulted in a
successful outcome. The assistant was a young lady
by the name of Elvan Scott who was courteous and
positive in her attitude.

"Just called James Hay and spoke to…"

Just called James Hay and spoke to Elvan Scott who solved my access issue immediately. Very polite friendly and helpful- a real asset to your company.
Thank you Elvan.

"Extremely Helpful"

Have been trying to obtain access to clients on the James Hay platform, spoke to Alex Copp who listened to my query and was able to solve my issue immediately.
Extremely helpful

"Just had conversation with James Hay…"

Just had conversation with James Hay Partnership with regards to my SIPP, I was very fortunate in that my enquiry was handled by Elvan Scott.
Elvan talked me through my enquiry & answered all of my questions efficiently, comprehensively and in a polite and friendly way

"Thanks to Elvan Scott"

Thanks to Elvan Scott - she has been very helpful in dealing with my queries - thanks Elvan. Great service.

"Good Customer Service"

Alex Copp was very helpful in dealing with my enquiry. I got a comprehensive and clear answer as to what my options were and next steps to be taken.

"Alex Copp"

Alex Copp was immensely efficient and helpful dealing with my query. Thank you for the time and clear explanations re. next steps.

"Thank you to Elvan Scott"

Firstly I would like to thank Elvan Scott for her first class response to my enquiry asking for assistance in withdrawing funds for the first time ( after taking my full lump sum payments )
She clearly explained the time line involved, with the steps that needed to be done to ensure funds are in the Trustee Cash Account. She then carefully and very clearly explained the steps to undertake to complete the rest of the process- step by step.
It did help that I have looked at the website a number of times before so when I got to the relevant sections I had seen some of it before but still found it crucial to have clear guidance on the specific sections that needed to be accessed.
Overall well done and thank you Elvan.
To James Hay / Nucleus. PLEASE MAINTAIN HUMAN CONTACT ON THE HELP DESK. ( DON'T GO BOT ORIENTATED ! )

"Customer Service James Hay Wrap SIPP"

Today, Alex Copp answered my call in less than a minute. Alex, after referring to a colleague in the Wrap department, was able to assist with my enquiry, directing me to the relevant document library online and fully explained the process I needed to follow. Always a pleasure to call James Hay call centre - polite, efficient and helpful at all times.

"Quick and helpful reply from David…"

Quick and helpful reply from David Boucher