"My sale never went through in the end…"

My sale never went through in the end and I’ve honestly never come across a less professional couple of sales people than Karina Singh and Mark Tarry.
I was using my own finance company. It was Friday and the payment was scheduled for Monday to complete. Karina and Mark proceeded to tell me that it was their “month end” and if the money wasn’t paid out on the Friday, they were pulling out of the sale even though I’d paid my deposit. I told them to pull out if that was their stance. They then said if I wished for the sale to go through on the Monday, the price of the vehicle would increase as it was a new month. I asked if Karina was joking and she proceeded to say she wasn’t stating the price was going up, but it might. As I was signing the paperwork for the money to be paid out money, I asked for clarity. Mark then came on the phone to tell me he was pulling out of the sale as I wasn’t paying today and it was the end of his financial quarter.
How you run a business like this is absolutely beyond me. Having people so incompetent and rude within your sales team is incredible. I’d urge you to listen back to the phone calls with myself and act accordingly. I’ve been in sales for 15 plus years and I’ve never seen practice as bad as this! Very poor indeed and screams desperation. Lucky escape for me as if I ever had a problem with the car, I wouldn’t have wanted to deal with these guys for aftercare.

"Great service by Mo at the Preston…"

Great service by Mo at the Preston branch , very efficient and professional.

"Do no go here"

Do no go here. My car went for a service and was damaged in their care. Now have a fight on my hands to get them to pay for repair. They will not communicate. Appalling service and even worst attitude. So unprofessional. Would give no stars if I could.

"Great experience l"

Karina was so attentive and helpful. She listened to what I wanted and found me 2 great options. I wasn't pressured or rushed. She really couldn't do enough for us. She had a lovely professional approach with a smiley personality

" Bought from Warrington branch"

Me & my partner of retirement years bought a car from Motorparks at the Warrington branch & initially the service was friendly & knowledgeable. After test driving the decision was made to purchase it & all was well. The small repair needed was done to my satisfaction before leaving the forecourt but later discovered other minor issues that needed to be addressed & this is where the customer service began to faulter. After taking your money it was hard to pin down when this would be done given We had only had the new car for a few days. Communication was tense & not always helpful & this aspect gives the trade a bad reputation.
We are glad we persevered & fortunately the work has now been done but the original salesman was not helpful in this regard but thank goodness Sami & John made up for the guy who was happy to take our cash but not follow through.
Hoping their are no other issues but my confidence in the company has been diminished somewhat but the car is lovely...

"Preston Motoparks"

Preston Motoparks, if Adam hadn't been a third rate used car salesman he'd work in a circus, absolute clown. If you value your hard-earned money, go and spend it somewhere else. Motorpark Customer service is non-existent they are ignorant, rude, and clueless at best. The car didn't last 2 minutes without major repairs being required. The sales team at both Preston and head office, just couldn't care less.

"Warrington branch AVOID AT All COST…complete liars"

AVOID AT ALL COST…complete liars and time wasters…Warrington branch complete joke! Left a deposit for a car I had not seen due to work commitments, I went in to test drive but the car sounded awful…asked for my deposit back whilst I continued to search through their stock…multiple calls and being told it’s been refunded…surprise all lies…waited for a call from management as requested 5 days later no call…called again there was apparently no manager available…so unfortunately I had to come into the branch…and surprise a manager is available face to face…I would rather buy a 3 legged donkey for transport than speak to the awful sales guys in Warrington….typical 80’s double glazing rats

"Unacceptable Service - Canterbury Branch"

Our journey started out with Motorparks, Canterbury in a pretty standard fashion. Having had the car for only a day my husband discovered it smelt revolting. The smell was coming from the driver’s seat and was thought to be urine. It was accepted by Tricia, who was incredibly helpful, that the car could not be driven with this stench. My husband was asked to bring the car back but having explained politely this was not acceptable and the car needed to be collected from my husband’s place of work and a courtesy car given in its replacement, Tricia gave up her car and attempted to solve the issue, for which we were grateful.

Motorparks had the car for a week and my husband then went to pick it up and unfortunately whatever ‘treatment’ had been carried out, it did not work. I immediately emailed Tricia, it was a Sunday evening and expected to hear back the next day.

Having not heard anything I called and was told Tricia had the day off so asked to be put through to the manager.

The manager clearly did not want to talk to me as he was free one minute, then I was told he was in the toilet and then when I said I would hold I was then told he was in a meeting!

I am just assuming the above to be true but obviously this is just that, an assumption. When I eventually spoke to Parminder he was quite frankly objectionable. As the consumer I would have expected more respect and empathy from him considering the money we had just spent and had been, as described by Tricia, ‘lovely’about the situation we found ourselves in.

The conversation got pretty heated and we were getting nowhere so I respectfully asked him if we could ‘start again’ as the discussion was quite honestly heading down an argumentative unhelpful route on both sides.

As a consumer I have never been spoken to in such a manner and if calls are recorded I would strongly advise his superior to listen back to it.

I asked for reassurance that the situation would be rectified which he flatly refused to give me. He just stated that he ‘was committed’ to solving the problem. Quite frankly it was ridiculous and very unsettling.

I’m pleased to say the situation was then passed onto Parminder’s colleague and I never had to deal with him again.

A week or so later the situation was later rectified and my husband picked up the car. We never had a follow up email or call to check everything was now okay or any formal apology or gesture to make up for this inconvenience
.
Our confidence was so knocked by the service provided we spent a further £280 to get the car serviced by Kwik Fit as the trust was gone and we were both genuinely worried there might be more problems with the car.

It was a wholly unsatisfactory experience. It is commonly accepted that a workplace is represented by its manager. Having spoken to the manager and experienced the lack of care having eventually received the car back it would seem this to be the case here.

I would not recommend anyone to buy a car from this dealership. We may have just been very unlucky but they ‘fell at every hurdle’

"Preston branch avoid at all costs"

Preston branch avoid at all costs. Manager ignores emails. Unfortunately for him he owes my wife money and upsetting her is a big mistake on his part as he is about to find out.
He’s old school arrogance is from an era of Arthur Daley infact he’s a complete cliche. Hope the higher ups read these reviews and I will be seeing him soon about upsetting my wife.

"AVOID MOTORPARK PRESTON AT ALL COST!"

AVOID MOTORPARK PRESTON AT ALL COST!
I bought a car from them in February 2024, it started DPF problem in early November, ok fair enough car was already on 76000 mileage therefore, I spent £400 to clear that from other garage different from Motorpark. However, by nearly end of November the car started gearbox problem which I was lied to by the sales lady called Shabnaz that everything has been serviced and I would be fine .
There was a part of the driver seat that was broken before they sold the car to me and Shabnaz told me they have ordered it and it should be with me within a month. Since February when I bought the car , I have not received anything from them. I emailed a few times but there was no answer . Then I called and the same lady was apologising to me that she will get it sorted for me. Up till now , I have got NOTHING !
Now I am in a horrible situation as I took car to a garage for fixing gearbox ,the garage told me it will cost me 3 grand!
Motorpark lied to me that when I would need to service the car, they have sister garages in the city I live and I can take the car there for servicing, so I paid some covers for servicing on top of the normal car purchase fee. Little did I know that they do not have affiliated garage around me and they were saying I needed to bring the car back to Preston even if I needed to service. Everything about them :customer service, sales all ZERO!!
Now I have no car as I have had to sell the car to "we buy any car", car was purchased for £6000+service cover. Bought by "we buy any car " for £1000.
I AM TELLING YOU NOW, AVOID THIS SHADY COMPANY!!!