"USELESS SALESMEN"

Recently bought a car from the dealership in Bury,
When I test drove the car I heard a noise which didn't sound right and pointed it out to the salesman who said it was just something in the boot and said their cars get checked over before being put for sale.
Upon picking this car up after purchase and driving it home this noise got louder so I contacted the dealership and eventually, after the service team suggesting I take it to the manufacturer directly, managed to get my car back into the garage the next day and given a courtesy car.
Turns out a drop link needed changing which would have meant it would fail an MOT if the car needed one and therefore not safe to be on the road. Once it had been fixed and I drove it back home I emailed the salesman about potential compensation due to wasting my time as I needed to drive to and from the dealership several more times than I should have done and was allowed to drive the car away with a fault on it even though I told the salesman there was a noise which shouldn't be there and even though they had apparently checked over the car.
I would not recommend going to this dealership if you don't know anything about cars as it appears the salesmen don't know much either so they wouldn't beable to answer your questions or will try to pass a knocking noise from the suspension off as being something in the boot!


EDIT:
I returned this car (BT68 AGO) as the screen kept going off. If anybody buying that car actually reads this make sure the screen is working properly before buying the car. Ensure it hasn't just been reset like mine was where there is a chance of it just going off again.

"Bad bad service!!!"

Bought a Mazda MX5 from Preston Motor Parks. It had to be sent from Maidstone Kent.
After I paid my deposit I experienced the worst customer service ever.
I had nearly 5 weeks of hassle and no customer care.
Sent a letter to the general manager, and also emailed the CEO the same letter.
Unfortunately the mangers at Preston motor parks don’t always reply to emails, phone calls and do not deliver on what they say.
Only one manger did help me with my issues.
When you are spending thousands on a car from a big company you would expect good service.
No sincere apology from them, absolutely disgusted with them.
Would never recommend them to anyone.

"Excellent service"

After extensively searching on line for an Insignia my search kept coming back to Doves Vauxhall due to the price. I always thought that dealer prices were high but my search on line proved me wrong and that you were very competitive with none Vauxhall car sales. I thought that myself and wife were treated extremely well and after test driving my insignia I knew that this was the car. The buying formality was made easy with your salesman Robert who spent a long time with us explains everything in great detail so at no stage did we feel pressured or rushed. I am extremely pleased with my Insignia a quality car from a great dealership thank you so much Doves.

"Avoid, poor customer service"

Purchased a Fiat 500 for my daughter. Needed to replace front two tyres. Passenger mirror has been siliconed on. Advertised with full Fiat service history but non provided. MOT documents withheld (probably because of advisory on tyres). Phone calls and emails ignored. Avoid Bolton Motor Park at all cost. Trading Standards is my next port of call.

"As always we couldn't ask for being…"

As always we couldn't ask for being treated any better at Volvo. Nigel Livingston and Lewis wills go above and beyond helping us to get what we wanted from a car. Nothing was too much trouble from purchasing the car to the day we collected it.

"Invicta motors Thanet"

Connor was really helpful great friendly service

"Appalling customer service.. zero stars"

Would have put no stars if I could. Dealt with Preston and Warrington motor parks. Appalling customer service. Rude, unhelpful and unprofessional. I was messed around from the word go. Could go on and on about my awful experience with this company but I think this sums it up.. I was interested in a car advertised for £12,000, was organising going to test drive it. 2 days later, all excited, I show my friend the advert, i notice it has gone up to £12,800! I ring to tell them they have made an error, they say no that is the price now. They lost a cash sale there and then. Why they thought I would just say oh here you are have another £800 I dont mind. I would never have looked at the car if it had been that price in the first place. Ridiculous.
But the good news since then I have found a beautiful little car from a fantastic and professional company that put this company to shame.

"Excellent service."

Excellent service.

"Thank you again for my lovely new MX5"

Thank you again for my lovely new MX5. Wonderful service as usual from all at Mazda Northampton, especially Ellis and John! It is always a pleasure doing business with you and I’m sure we will be back again. Would not hesitate to recommend you to everyone ( the cars are pretty good too!) just love driving our Mazda’s!

"our first service with Doves"

very good dealer we are please with our xc60.
just had it serviced by the dealer and it was very easy from start to finnish.
jason in the service department was very helpfull and kept me fully upated on the service and any issues found.we were given a loan car that was almost new.
well done