"Excellent service from start to finish"

Excellent service from start to finish

"Preston Motor Park"

DO NOT USE THIS JOKE OF A CAR DEALER!!!

Preston Motor Park

Where to begin....went into branch and agreed to PX my car for one they had within the business elsewhere and was shown pictures and was told car would be in top tip condition. whilst there we got the settlement figure for my car and got the fiance stuff sorted etc...all good.
2 days before i was due to collect the car, i got a phone call that i told them the wrong settlement figure and owe them £200. I told them to leave in which i got a phone call back to say they made a mistake but don't worry they will work the numbers. Was pretty much hounded to be there 1st thing Saturday to collect, upon arriving i was made to wait nearly 2 hours whilst the sales guy chased another sale ( i should have walked off). The car was not ready as wheels was scuffed and bonnet chipped. Was told to bring it back in during week to get sorted. The bonnet and 2 wheels never got done but not going chase for that.
Now this is where the fun begins..... a week or so after changing cars, i received a speeding fine from my old car doing 76mph in a 50mph average speed camera zone (THIS CERTAINLY GIVE YOU A INSIGHT TO HOW THE CARS ARE TREAT BEFORE GOING ON THE FORECOURT). This was pretty much laughed of at the dealership.
The car went into garage for some warranty work on the exhaust. Got told they will do the work but drop it off the following Monday as that is when the part will be in. Dropped it off on the Sunday due to work commitments. By Wednesday i have not heard anything & after a couple of phone calls with promises to ring me back which never happened i decided to call in. My car had not moved and was forgotten about even though they had arranged the date to return to do the work. Was no apology and was told to leave with them. I declined and took it to Abarth wigan who did the warranty work and found a couple of niggles which should have been spotted from the service by Preston motor park.
A couple of weeks later the paint had peeled of the front bumper, went into the dealership and they agreed it needed go back to the body shop. Manager told me to forward details so they could arrange a courtesy car the following week. 6 weeks later after ignored emails, promised phone calls back, phone put down on me and having to deal with the most rude & aggressive receptionist i finally managed to escalate this with the general manager who was really good and promised to get things sorted.
A couple of weeks past so contacted the general manager who was surprised to hear from me as he was under the impression somebody had contacted me to arrange getting the car fixed. Quick phone call back, all sorted drop car off next Wednesday pick up latest on the Monday. Monday came, rang them up at 5 pm to be told car will not be ready until Thursday ( this was not communicated and i had to chase yet again). Went in Thursday at 4.30 car was there but nobody called to let me know. Can't complain about the work as looks good but not happy about the state it come back in. Absolutely dirty inside with foot prints in the passenger foot well, 70 miles driven, 1/3 of tank of petrol used and a phone hook up to Bluetooth. I cant prove it but i suspect my car was taken for a little joy ride. Either way the car should not have been returned to me like that. I did not bother showing the manager as when i expressed to him the lack of communication throughout the 9 weeks to get my front bumper resprayed he just shrugged.
If it was not for me going to the general manager i highly doubt i would have got this sorted. There is zero customer service / after sales which this review just echos the previous ones.
AVOID AT ALL COSTS AND GO SOMEWHERE ELSE

"Excellent Dealership"

I would happily highly recommend Northampton Motors. Very friendly and efficient team, nothing being too much trouble. An excellent buying experience.

"New corsa"

Very pleasant experience buying my new Car from this dealer, no problems at all ,everything in place for a simple handover many thanks

"great"

good service, no issues

"Bolton Motorpark service is outstanding!"

Extremely happy with the service I received. Tina and the staff were brilliant and kept me informed at every step. It was fantastic to also see a video of my car being checked. I wholeheartedly recommend Bolton Motorpark.

"SHOCKING CUSTOMER SERVICE"

Found a £4k Fiat 500 on their website and telephoned to check it was still available. Left home immediately and drove for an hour to the site in Preston. When we arrived, we walked to the car and were told that it had been sold the day before. This was a well-known fact in the showroom and we had clearly been brought to the site under false pretences.
We expressed our disappointment but were pleased to be offered the possibility of a trade in that was being agreed that day. We understood that the deal for the other customer may fall through and if so we would not be able to buy the car. With that understanding, we paid £100 deposit.
Unfortunately, the sale fell through and we have now been left pushing to get the deposit back that has now suddenly become a massive issue tied up in company policy that we didn't know existed. Clearly, at £4k we are at the bottom end of the scale of importance.
All I want is my money back in a reasonable timescale without any deception or untruths!

"First Class Servicing"

Collection and delivery of my car for servicing all in good timings and service info delivered promptly. Highly recommended.

"very good service and helpfull staff"

very good service and helpfull staff

"Lovely staff & Experience"

Lovely staff, wonderful experience, very smooth service without any trouble. Will definitely recommend to others.