"Very helpful and someone at the end of…"

Very helpful and someone at the end of the phone to help.

"Prompt and efficient"

Swift answers to my questions and resolved the issues I had with trying to access my portfolio online.

"They were very helpful and polite when…"

They were very helpful and polite when they were speaking to you on the phone.

"Client query"

My first experience of speaking directly with Nucleus rather than via my pension adviser. Spoke with Kristaps Bedarkos, who was very knowledgeable, helpful and courteous in answering my questions. A great example of good customer service

"Very efficient as always"

Very efficient as always. Kris was extremely helpful and dealt with my enquiry quickly and professionally. I was very impressed.

"Easy to get answers from Nucleus"

My IFA could not tell me the status of my drawdown, so I called Nucleus and spoke to Chris who easily answered all my queries and further questions. Great service. Thanks.

"Simone was a great help and resolved my…"

Simone was a great help and resolved my log in problem quickly and in a friendly, professional manner.

"Excellent. "

They always answer the phone promptly and politely. I spoke to Christopher today and he was brilliant, as are all the staff. The service is effective and efficient. I can't praise Nucleus enough. I have been a client for 10 years and have never had any cause for concern. I can't recommend them enough.

"Great Support"

After receiving dreadful support from my IFA, I rang Nucleus direct
I spoke with Aly who was really helpful, answered all my questions and helped me set up NucleusGo.
Thank you for your help!

"Great service"

Great service, very smooth