"A Great Service "

A great service provided by by very friendly, helpful staff.

"Woeful Admin and Service"

If there is a worse financial provider than Nucleus, I would be surprised. Their administration and customer service is truly woeful, wasting customer's time and consequently money with appallingly slow and inadequate follow up

"Problem not solved despite assurance…"

Problem not solved despite assurance that it would be.

"Clear information"

Clear information, and easy to access and understand

"Unhelpful."

Unhelpful.

"No longer a client …"

I am no longer a client but they keep sending e mails and despite telling them this they keep doing it.

"Disappointing level of service"

A range of disappointing responses to my questions and information needs. Your IT systems have left a lot to be desired. For example, accessing information on the website proved challenging. Being asked to supply information which I believe you already hold. Also being put on hold when being transferred between departments, with the line being cut off.
The staff I spoke to were courteous and responsive but were let down by Nucleus systems and processes. As a consequence of my recent experience, I have decided to transfer my investment portfolio to an alternative organisation. In my recent experience, there has been a marked reduction in the quality of service provided by Nucleus, I'm sorry to say.

"Easy to contact"

Easy to contact, helpful personnel and a quick result.

"Friendly and professional engagement…"

Friendly and professional engagement with Charlie and Nikki. Was looking for SIPP Drawdown documentation (tax return purposes) which duly arrived.

"You were very helpful as my financial…"

You were very helpful as my financial advisor was useless. I hope my ISA is transferred ASAP
Many thanks.