"I get investments go up and down in…"

I get investments go up and down in value, but as a private investor the portfolio I manage has more than gained the losses made in 2021/2022. My Nucleus investment on the other hand managed by so called professionals continue to lose value. To add insult to injury, Nucleus simply will not provide a third party pension provider with the information required, so ensuring that I cannot move my funds. There is also the matter of Nucleus claiming to have adequately responded, but unable to provide any proof. I have not even had a response to my question as to how to make a formal complaint.

I would say, avoid Nucleus!

"I've been trying for months to cash in…"

I've been trying for months to cash in an ISA and add the cash to my pension pot. Simple you would think....Still waiting. Spoke to them on Thursday and promised someone would call me the day after, no call received. Have to chase them again. Not great customer service unfortunately.

"A good experience- long may it continue!"

A good experience- long may it continue!

"Positive experience very polite"

Positive experience very polite

"Achieved my requirement"

Achieved my requirement

"Actioned my request swiftly and advised…"

Actioned my request swiftly and advised on process options which better suited my situation. Thank you.

"There appears to be a disconnect…"

There appears to be a disconnect between the telephone calls I have made in the past month and the emails I receive from Nucleus Client Contact.

Between both I have received no firm answers in the past month of trying to get information on cash options. I am still waiting for a clear answer.

Dawn was the most helpful initially, on 6/03/2024, I was then informed that what Dawn offered is no longer on offer, but nobody can tell me what Nucleus can offer on Cash in a drawdown account. Very disappointing.

"Information required was not asked for…"

Information required was not asked for at first contact resulting in increased time and expense.

"Seamless transition to new adviser"

Seamless transition to new adviser. Uninterrupted service, thank you.

"Am somewhat confused by my account ,"

Am somewhat confused by my account ,