"Information easy to understand and…"

Information easy to understand and investment doing ok

"Very helpful and clear"

Very helpful and clear

"Pension transfer"

You have not done anything yet other than send me 3 forms ( that I had to pay return postage for by the way ). Tell me how can I rate you based on that ?

"On time polite delivery driver"

On time polite delivery driver

"Staff polite and helpful"

Staff polite and helpful
No undue delays

"4 weeks of patient waiting…"

It is now over 4 weeks since as advised I made the first phone call to initiate what I thought was a straightforward withdrawal and transfer of the modest sum of 6,000 pounds from my nucleus off shore bond.
During the past 4 weeks I have had to answer 5 or 6 questions, fill out a 7 page document and provide bank details. At least 5 different people have politely corresponded with me advising me to be patient, understand how complex the process and assuring me they would get back to me.
4 weeks and still no action. I cannot understand why this is taking so long!

"I had an automated response to a…"

I had an automated response to a contact request saying you would reply next day. 14 days later, still no response.

"the way my questions were answered and…"

the way my questions were answered and followed up in the last phone call was good.

"One quick phone call and my questions…"

One quick phone call and my questions were answered and dealt with.

"A happy customer. "

I have no complaints. I have always been pleased with my experience with nucleus