"Do not use this company - avoid at all costs"

This company is/was also known as James Hay Partnership. A company that after nearly two years of messing our family around with my late Father's pension, is still no closer to getting anything sorted. Every time we phone we get told another form is in the post - someone has missed some details off - and every time we fill the forms out and send them back in. They obstruct any progress on the matter by telling everyone that they cannot tell each of us who is the culprit of said missing information. I now honestly think this company is a scam, or struggling financially (I wonder why the sudden name change..?!) - either way they have stolen hundreds of thousands of pounds and are not interested in giving it back.

"Very pleasant and helpful staff"

Very pleasant and helpful staff

"Your customer service was very helpfull…"

Your customer service was very helpfull and informative. Explained, and answered all the questions I had . A very professional company one that I can highly recommend.
Thank you for all your help.

"Terrible service and the limited staff…"

Terrible service and the limited staff knowledge.

"A query was answered with speed and…"

A query was answered with speed and helpfulness

"Reports on time"

Reports on time

"What fantastic service I had today with…"

What fantastic service I had today with a very nice lady who knows exactly what I wanted didn't have to wait long as well well done keep it up!

"quick and efficient response to my…"

quick and efficient response to my request

"I asked for paper correspondence not…"

I asked for paper correspondence not online account, which I never got.

"Easy drawdown"

Everything went smoothly and in the time scale expected.