"Massive upgrade from an inflatable"

After a year of using an inflatable model which developed an alarming bulge, I decided that it was time for an upgrade.
With the promise of increased efficiency, I chose the Osaka model and placed an order.
The tub arrived a few days later and was quickly erected, single-handedly.
Although the same outside diameter as our old model, there is a lot more room inside (700L v 1200L). Luckily the old quilted cover also fitted the Osaka for that extra bit of insulation.
The tub retains heat better than the old inflatable so can be ready for use in a short time.
The only downside is the pump which was initially very noisy but has quietened down over time although it is still slightly louder than the Lay-z-Spa model.

"Accessories for wave spa"

We have ordered a few accessories for our Wave spa, delivery is fast from placing initial order, kept up date with dispatch.
The skimmer to help keep the spa clean from debris is very useful. The bubble floating cover helps maintain the heat in the spa, good value for money

"ast shipping and great quality product."

ast shipping and great quality product.

"Great company with great products"

Great company great range of products and accessories . Wouldn’t shop anywhere else. Customer service are very knowledgeable and really helpful too. 😊

"Excellent hot tub"

Excellent hot tub, great quality. fantastic selection of accessories. Very quick delivery. Will definitely buy from again.

"Recently ordered an inflatable 2-4…"

Recently ordered an inflatable 2-4 person hot tub for my daughter. Quick delivery, easy set up abd she's very happy...shame about the weather in the UK though !

"Customer service"

I recently purchased a California spa that was faulty. Patrick from wave spas contacted me after I had left email and review. Patrick was very helpful and on talking to him he arranged an upgraded spa which has been delivered. I give 4 stars as I was told I would receive a returns label to send the pump from the California back to wave spa’s however I have not yet received this for a dpd return and the pump is packaged and waiting for same

"DO NOT PURCHASE FROM THIS COMPANY"

DO NOT PURCHASE FROM THIS COMPANY!
Paid £1,900 up front, but had to wait FOUR months for delivery. 3 days after delivery, Wave called me to say the item was being recalled. A month later from that phone call, they still have not refunded me, or collected the 5 large boxes in my house. Service is exceptionally poor, and clearly product quality is compromised / unsafe as they need to recall them but cannot collect them.
They have tried 3 times to collect the items, but keep making mistakes. Wave now want me to organise a courier to send it back because they can’t do it….! They take ages to respond to emails, and don’t show any concern or empathy for a customers situation. They certainly can’t resolve the issues.
After four months of waiting, I still don’t have a Wave Spa, I have 5 large boxes blocking my house and £2k waiting to be refunded.
DO NOT WASTE YOUR MONEY OR TIME ON WAVE!!

"After waiting for a delivery I was told…"

After waiting for a delivery I was told it would be another 2 months, I cancelled the order and was told a refund had been processed. The day after, I received a dispatch notice for the original order. A fortnight later and I’ve not received the refund or the hottub. Just emails asking for reviews. So this is my review. Steer clear of anything on order from this company.

"Was ok, till it wasn't"

After having issues locating the filter and housing, I find that once I had finished setting up the spa, 1/4 of the jets don't work. Very disappointed and waiting for customer service to respond to my message.