"Love my tub"

Love my tub. Arrived on time and have used it all Summer. The kids have loved it they even use it in the rain, sprinting down the garden and hopping in. I bought an inflatable so we can pack it away for the winter. I also bought a paddle board from the same company (we live next to the coast) very stable and we are taking it on holiday to Corfu. Great products and company.

"Amazing hot tub"

Having previously owned another brand of inflatable hot tub which was of a poor quality and didn’t last 6 months, I can definitely say my new Wave spa is far superior. My family loves it and I’m no.1 dad for getting it.

I was impressed with both the service and the product from Wave. Highly recommend them.

"Excellent service and product"

Excellent service and product. Had for a couple of years it’s really durable

"SCAM"

All I can think at this stage is that this company is a scam. We Paid for a foam hot tub 3 months ago with a confirmation that it would be delivered in July. We have received zero updates and no one answers the phone or emails to provide an update. They were quite quick to take our money and since then I have heard nothing. Is this company even legit?

"This should be zero stars but I…"

This should be zero stars but I couldn’t go lower. This company is an absolute disgrace to deal with. Their pumps break down after 3 months, their customer service is abysmal and there’s even a Facebook group for disgruntled customers of Wave !!
Never in my life have I dealt with such issues and shoddy customer service. I’m intending to start a claim through the small claims court. Many have up having had their money taken by these cowboys but I’m coming for my refund ZOE !!!


Edit - response to Tom…I’ve been waiting for Zoe to ring me because she’s replaced the first faulty pump you gave me and this doesn’t work either. I’ve been emailing her advising the new pump doesn’t work and BEGGING for her to ring me. STILL NOTHING.

"New Filters"

That time already new filters and yet again Wave didn't let me down 16 filters for less than £40. Keep it going Wave.

"I have had a wave hot tub for a few…"

I have had a wave hot tub for a few years now and have nothing but praise for it. I use it all summer then pack it away cleaned and it is ready to go the next summer. No fuss no worries

"Love My Osaka - Until Now"

Love My Osaka - but I find it shocking they will not sell me a new inner liner as I am out of Warranty.
I was offered 10% off another 1k tub though nice hey!

Awful customer service, effectively they make the liners to deteriorate mine is 2 years old, it is not a chemical issue. it is also inside a summer house.

I did not want a freebie offering cash but no, so all I would say is be careful as it is an expensive tub especially if you cannot fix an issue that occurs after 6 months.

They do have spares if you are in Warranty though.

I can safely say this being my 2nd Wave tub it will be my last having upgraded from inflatable. These guys should be bending over backwards byut I guess in this current climate, a 1k sale is better than a £200 replacement.

I have noticed lots of people with the same issue on here and other review sites so be careful folks!

Update - A brilliant discount of 10% off a new 1k tub geez thanks for that offer. Like I said I am more than happy to buy a new liner but the fact you will not sell is terrible.

Also there is no sunlight I can show you where it is housed, weird how there are so many reviews disagreeing with your sentiment.

Your customer service is far from brilliant.

"Fast delivery"

Fast delivery, hassle free ordering. Easy to follow Web page

"What a hot Tub"

What a hot Tub. A bit sceptical how hot it would be and the bubbles but wow amazing-it’s our annual weekend thing to do to destress. Assembly easy, takes around 30 hours to get to heat and the chemical starter kit spot on. Overall great value and kids love it too. Many thanks Wave..😀