"Rigid foam spa only lasted 30 months. Then customer services lied to me"

I originally posted this review back in February but took it down after a phonecall from customer services. They sent me a tempory inflatable liner and promised me their latest foam hot tub at cost price when it was released in the summer. They asked if I was happy with that, would I mind taking the review down, which I did. Well I heard nothing from them when the new spas were released and they haven't responded to my emails. So here is the original review.

Good points first. Good range of hot tubs. Pretty good delivery times. Customer service are quick to respond. I bought a wave rigid hot tub from these 2 and a half years ago. I bought the rigid foam sided one thinking it would last a lot longer than an inflatable one and would be cheaper to run. It is cheaper to run than an inflatable but still expensive especially with energy prices what they are now. In the longer term though I think an inflatable would work out cheaper. I love the hot tub and have used it a fair bit over that period.However, although I have been pretty meticulous in looking after the hot tub it has become unusable after just 2 and a half years. The inner liner has blistered all around the inside and 2 of the seams holding it all together have just fallen away. Customer service said when they have seen this before (SO I'M NOT THE FIRST) it's because the spa has been left too long in direct sunlight (mine hasn't) or harsh chemicals have been used to clean it between water changes (I haven't used any chemicals to clean it. If you keep on top of the chemical balance there is no need to use any chemicals to clean it between water changes), or they said too much chlorine has been used in maintaining water levels (I've always kept on top of the chemical balance). I would not write this review if I thought one of those reasons applied to me because that wouldn't be fair. Customer service have quoted me approx £300 for a replacement liner. The rigid foam side spa is the best part of £1000. You can get a layzspa for less than the replacement liner so I'm thinking that would probably be a better option for anyone reading this. You could get 6 layzspa's for the price of this one + a replacement liner. Pretty sure the 6 inflatables would last a lot longer. Shame

Edit after reading reply from Wavespa. I have been informed on live chat that they hope to have the new hot tubs in stock at the end of Sept. If this review is still on here by the end of October then I didn't receive the promised offer of a cost price hot tub.

"Absolutely Brilliant"

Absolutely Brilliant!

I have zero negative feedback or experience; It was simple to put up, clear instructions, quick to fill, and even faster to heat up (reached up to temperature in 4 hours!) - because I had purchased additional thermal supports (air cover, bubble cover, thermal flooring).

The 2-4 Atlantic fits 2 adults reasonably, perhaps 1 adult and 2 teens. The pump is phenomenally strong, the 105 floor level jets even pushed us back from the sides, amazing tech. Easy to use, and faultless.

Cannot emphasis enough how for the money, this feels like a top grade spa. Top grade finishing, material and extremely comfortable.

Thank you to Tom, for my delivery updates - Received both the Spa and its add-ons within 4 working days. Seamless purchase from start to finish.

"Still waiting for order 2 weeks after…"

Still waiting for order 2 weeks after ordering and paying for items, not received feedback regarding missing order

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Excellent efficient service after our original hot tub got lost in transit. We got a replacement delivered the next day.
Hot tub is great & such brilliant value for money. Absolutely love it 👌

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The product I ordered arrived on time , the chemicals came in separate parcel again on time Spa is wonderful. Why did I not do this years ago

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First class experience
Loving our wave spa

"Relaxing"

Very quick delivery, easy to set up, and just nice to get into. Granddaughter absolutely loves it.
It’s seems very good quality.

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Amazing service! So good to find a company that cares! Quick response to questions and orders! Definitely will use them again!

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We bought two paddle boards and a hot tub from Wave. Great fun, excellent service and quality. Highly recommended

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Sent wrong item. It took a few days to get sorted. But this did cause quite some inconvenience.