"Great experience"

Very impressed with item delivery and price ,all in all a great company to deal with

"Sadly after a great start with customer…"

Sadly after a great start with customer service our hottub was recalled, a later date roughly set for a replacement and a partial refund issued as a apology. However still being made to hunt down the apparent refund and overdue on the replacement. Been advised by my bank to goto trading standards, but loath to do so as they were so genuine at the beginning of our spa adventure.

"Outstanding Performance"

What I like about this company there very caring and are on the ball with what you order and delivery is very good one thing for sure i will be ordering from them later ie. next year as I’m not mobile at the moment I also like to thank them for there gift as not able to use the hot tub at the moment after a Major Operation hence the gift wish them all the best for the future

"It’s a great sturdy fire pit"

It’s a great sturdy fire pit, solid build but not really portable.

"Not worth it. But my experience isn't terrible."

I purchased my WAVE COMO RIGID ECO FOAM HOT TUB, THERMAL EFFICIENT, INSULATED SPA, CHARCOAL BLACK in September 2021 and I used it October thru March of 21/22 and same time 22/23. With a few hiccups. I've gone through two heat pumps in that time. They just stop working fortunately each time they were covered under warranty. I'm writing a review now because I'm planning on opening her back up soon and I'm wondering if I should move on. Because of the biggest issue all three heaters have had. They barely go over 102 degrees fahrenheit. I had a cheap Coleman inflatable that consistently held 104 and the only reason why I moved on is because the temps started going to 109. And I figured this wavespa with a new eco design would just be cooler looking and more efficient. It just sort of sucks. Not worth the money. Customer service loves to give me run arounds about my gfi and plugs and my set up. I understand a lot of people don't know what they're doing.
But I do and my Coleman in the same exact location worked perfectly for years. But if I can get a third season out of it I'll be happy I guess. I'll go back to a Reputable brand like Coleman next year.

"Brillant service"

Brillant service. Quick delivery.
Great customer service
We had a lazy spa last time but Wave sooooo much better

"Do not buy"

I wanted a small inflatable style hot tub to see what it was like maintaining and to see how much I would use it. I went with a wave spa foam tub that is octogon shaped. After about 7 months the outside black plastic weave that supports the foam started splitting at the bottom seam. It started in one spot and just kept continuing around the tub. After talking to customer service I have found there is no warranty for this whatsoever. How disappointing. I wish I had bought something else. I dont know if I will be able to fix it myself or not. My daughter and I use the spa 1-2 times a week.

update-After leaving this review someone from Wavespa tried to call me and they also emailed me. I figured email would be the best way to communicate given the time zone differences between the USA and UK. I replied to the email and never heard back from anyone from wavespa. The disappointment continues!

"I am absolutely delighted with my wave…"

I am absolutely delighted with my wave spa. I was sceptical as how something priced so reasonable could work or do its job. How wrong was I once I received this and set it up. It’s the best purchase I have made this year and I am very happy.

"The hot tub is great quality and the…"

The hot tub is great quality and the jets seem to be stronger than my last well known hot tub brand.

It’s easy to set up and heats up really fast.

"Fantastic Customer Service"

There was an issue with my original order, which I was very displeased, however Wave Spa reached out to me, then went the extra mile, to resolve the problem. I’m very please with the outcome. Fantastic customer service
Thank You Wave