"I wish I could give them zero stars"

I wish I could give them zero stars! Not worthy of any. This company is selling defective hot tubs. I purchased mine in May 2024 and have had 4 new heaters since then. Won’t give me a refund. They are an absolute joke. The heaters last for 3 months then die.
It’s a total scam!
Customer services promise resolution and send insincere apologies but they never resolve anything.
The grammar and spelling in their emails is laughable. Most unprofessional company. Do not waste your money!

"Order #WSU16293 Beware your money bad company"

Beware your money! don't spend it on this product or company everything about it is lame, the quality is low an the customer service is con man you bought it you are stuck with it! Don't buy this product!

"DO NOT BUY FROM WAVE SPAS – COMPLETE SCAM!"

If I could give zero stars, I would! Wave Spas is an absolute scam, selling faulty, low-quality products and then hiding behind unfair policies to avoid issuing refunds. My spa never worked from the moment it arrived—completely defective! Instead of resolving the issue quickly, their incompetent and understaffed repair team dragged the process out for so long that I was pushed past their completely arbitrary 30-day policy, which they now refuse to waive despite the delay being entirely their fault.

Their customer service is non-existent—slow, dismissive, and utterly unhelpful. They clearly have no regard for their customers and only care about taking your money. They knowingly sell broken products, refuse refunds, and waste your time with endless delays. It’s a total scam.

Avoid Wave Spas at all costs! Save yourself the frustration and buy from a reputable company that actually stands behind its products. This company should not be in business.

"This is my second Wave hot tub"

This is my second Wave hot tub. A teething issue on the new design of heater has been resolved by Tom. Great work at a time when I’m sure demand for these quality products is huge. So good for poor circulation and latest models very heat conservation efficient. Dave in Chesterfield

"THE BEST!!"

Great customer service is hard to come by these days! But the guys at Wave have nailed it! Martha and Tom were fantastic and solved my issues very promptly! Customer service feels very genuine and seem to have actual care for their customers!
Can't reccomend these guys enough and wouldn't hesitate to buy from them again!

Thank you 🌟🌟🌟🌟🌟

"I wanted to buy one but a friend of…"

I wanted to buy one but a friend of mine had bought one as well. They had some issues with the heater and the customer service has been appalling ever since. Now checking Trust Pilot I see a lot of negative comment regarding the provided service after purchase. Therefor I decided not to buy from this company.

UPDATE:
Wel looking at your feedback below I can imagine they will take you to court. So far they have been trying their best to get everything arranged and sorted but up till now you have been lying, procrastinating and not keeping any promises.
So thanks for the AI generated feedback and I suggest you will start acting up and take clients’ complaints seriously.

"Cover not fit for purpose, have not been sent ausuable replacement. "

Orginal cover filled up with rainwater, through the stitched seams, sagged, then collapsed under the weight into the spa. This is the third time of asking for a usualble replacement, I stil haven't received it, the spa is currently unusable as a result. Customer services do not read responses, and don't seem to know their own product.

"Bought this item in June,wasn't…"

Bought this item in June,wasn't delivered until August,used 2 times as the heater was faulty,reported it in September prior to this phone calls were made on how to trouble shoot etc and still didn't work so asked for a full refund to be told we don't meet the time frame yet customer services has asurred we would get a replacement heater instead of full refund,yet we asked for a refund via telephone call and email within the time frame.
Emails have gone back and forth for almost 8months now so we have still not been able to enjoy what is described as relaxing enjoyable etc, what we have had is indeed stress, disappointment,and still nothing resolved. This is by far the worst company I have purchased something from.
Now, we are looking into legal action against this company due to non consistency unreliability and not taking our phone calls anymore nor replying to our emails.nor has anything been resent to us on what they have promised to deliver.
All we want now is it gone and refunded
As we have asked before the date policy for a refund and now all quiet.

Do not purchase from this company

"Lovely size"

Lovely size. Great not having a big pump stuck on the side of it, control easy to use. Would recommend.

"Fabulous Customer Service"

Experienced a problem with hot tub pump not heating, emailed customer service over the weekend not expecting to get a reply until the Monday. Got an very helpful answer straight back with instructions on how to rectify the problem and what to do if this didn't work. These solutions failed to work so after sending a couple of photos a new pump was ordered which arrived 2 days later. Hot tub now running fine. Excellent customer service very friendly and extremely efficient 100% recommend this company.