"Customer service were very helpful and…"

Customer service were very helpful and accommodating

"6 months in and still doesn’t work "

Has been broken since purchase in August.

"Worst company I've ever dealt with."

Worst company I've ever dealt with. Sent me a defective hot tub and refused to let me return it. The heating unit will not work so we have an unusable hot tub and we're out $600. Do not purchase from this horrible company.

I already gave them details numerous times and they refuse to help me. What a joke of a company. If they do end up refunding my money I'll update this review but I'm not hopeful.

"Right product delivered on time"

Right product delivered on time

"I think that the filters that wave spa…"

I think that the filters that wave spa sell are the best thank you wave spa they arrived in good time as well

"Do not buy!!!"

Do not buy!!!! I have been sent a faulty spa. heater is faulty, the bars and frame is faulty and keep popping out and the full roof and top is water logged. We used it once and then couldn’t use it again. Complained as soon as this happened, sent images and such within the first 30 days. They only addressed one of our complaints and not the remainder and now we have a £1500 spa we’ve paid for, not able to use as it isn’t working at all and they are refusing to refund us. I’m unable to fill the unit as it’s faulty yet they won’t do anything about it until we show the faulty codes on the unit again. Complete waste of money and appalling customer service. Save your money and either buy a lazy spa for a fraction of the cost or invest in a REAL hot tub and not this cheap rubbish. Truly terrible product and I wish I hadn’t wasted my money. We are gutted.

"Paid £10 for sat delivery"

Paid £10 for sat delivery. It didn’t show - half came Monday but went missing as we were at work and half arrived Tuesday.
Tbf email communication was good throughout.
Only bought in winter to take advantage of 5% sale. Will erect in spring and fingers crossed the designers are better than the logistics team 😬

"Heater failed after 2 months"

Heater failed after 2 months. Not a great product

"Excellent customer service"

Excellent customer service from the team at WaveSpas. We ordered our Como Spa & set it up the weekend before Christmas, but unfortunately after filling it up we discovered a leak.1st thing Monday morning I let the customer service team know, & sent a photo of the issue (a crack in the heating unit which was likely damaged in transit). A shiny new heating unit arrived before 9am the next day (which was Christmas Eve!), which meant we had the tub up & running in time for Christmas!

Since then the tub has been running just fine, and is a great product. I was really impressed with the excellent customer service I received from WaveSpas, most notably from Sofia who managed to get us a next day delivery, on Christmas Eve!

"Sent wrong colour replacement liner…"

Sent wrong colour replacement liner which we excepted but now waiting for replacement lid to match liner and has been weeks yet says on email they have sorted it