"Quick delivery & well packaged"

Quick delivery & well packaged. I’ve not opened it yet as storing until Spring. My first Wave Spa lasted 4 years before the heater became slow. I hope this will extend longer with an integrated heater.

"Avoid using this company"

Avoid using this company at all costs!! They would get zero stars. Spent over £1300 on a foam spa which was heating to dangerously hot temperatures (I mean burn your fingers off hot). This was highlighted within 2 weeks of purchase. Hot tub lid fills up with water but they had none in stock to replace. A replacement heater was sent, filled the spa up for it not to work. They are refusing to give a refund as out with the 30 days. So I've a faulty hot tub, and written evidence of this, reported within 2 weeks which they are refusing to refund. Due to how dangerous the hot tub was heating up to, this has been passed to trading standards, Watchdog and I will now be proceeding through court to get my money back. To make it worse, you can't even speak to anyone, only by email but at least you will have written evidence. 1000% avoid!!!!!

Response

Thanks for kindly taking all that time to reply. I wish I felt that you took the same time to respond to my issues. I'm unsure if you've ever owned a spa but it takes a considerable amount of time to empty fill etc.
What I can see from your reply is, like all the other customers, you've sold a faulty hottub, and despite saying you're still willing to fix the problem, you're really not. The customer reviews speak for themselves, as does the review on Watchdog VERY recently.
Your automated reply that you seem to reply to everyone with 'we replied but didn't hear back....We asked for this and that and didn't hear back'. I already sent you pictures of the electrical socket, that's how I already got the faulty 2nd heater so no need to send you the same picture twice. Please check your emails. Also, a reputable company wouldn't reply like that...speaks volumes really. Currently going through court to get my money back and hope others do the same. So no, my issues hasn't been revolved. The £1,300 hottub is sitting in the garden going to waste!!

"Got there in the end"

Well I can’t lie initial deliver fantastic
Putting together self explanatory
Everything great then ohhps came up with a fault was told it needed filter change could get any filters complain then around xmas there was a box on my front door step 8 filters
Thanks guys
Flautist cleared heat came back it all cleared after 5 filters
So make sure you have enough filters and enjoy your hot tub it fantastic

"Sorted. But took a while."

I am glad We got the issue sorted out, and I am grateful. It took a while though, but Wave did then send me a set of New Filters in the end. I hope when I set it back up in the Spring that I do not have the same issue 😕

"Nothing but trouble!"

We purchased our Hot tub back in June 24, after about 3 weeks in developed a hole/split in a seam which was fixed using patches and several tubes of silicone, we also experienced some unexplained water loss from inside the tub, not sure if the water was entering the walls of the tub but we were losing around a third of the water each time. The tub also used to randomly turn itself off and cool down, this happened numerous times, the filter code would flash almost every other day, even when we hadn't been using it, so we were forever cleaning changing filters, the final straw came when the tub then started to over heat and again turn itself off, I think the thermostat had become faulty, most of these faults were reported to Wave, but all they wanted was video's of the faults occurring and pictures of the hole (after I had fixed it) The Hot tub is now in the local tip as it was just too much hassle trying to keep it working.

"We ad a hot tub a couple of years ago…"

We ad a hot tub a couple of years ago inflatable one Woz brilliant daughter got it now we wonted to you grade up
not put it up yet but can't wait thanks an delivery was great thankyou

"Well designed hot tub"

Now I have my Wave Spa up and running, I'm delighted with it - very efficient, economical and easy to use. It took a while to get all the parts delivered and that is my only complaint. The supporting poles for my Wave Garda were missing (so check you receive 5 boxes if you order one). Wave promised to supply and sent an empty box! (That was the low point of my experience.) Eventually the poles arrived and now the tub is set up and I'm delighted.

"The tub is a year old and riddled with…"

The tub is a year old and riddled with holes that can't be repaired after doing my homework and saving for this kit.
I was treated like a lumped or leave-it query by both consultants who handled my inquiry. My tub is not usable.

When something like this happens, I want a supplier who will support you

"I like others reported a faulty hot tub…"

I like others reported a faulty hot tub within the 30 days however they refuse to accept this as requiring a refund. They took over a month to respond and only then when I asked for my money back as they have ignored me. They expect me to repair the hot tub that has never worked. I am in touch with a solicitor and I suggest others do the same. SCANDALOUS!

"Absolutely appalling"

Absolutely appalling. Apathetic on every front. Poor merchandise and sloth like staff. Really bottom of the barrel. No wonder Wave Spas were exposed on BBC 1 consumer programme 'The One Show'.
It took 13 months from the first request to action to provision of a simple lid. Negligence clouded most of this period and then excuses covered the rest of the period.