"We absolutely adore our Wave hot tub"

We absolutely adore our Wave hot tub. If you’re curious about hot tubs but want to avoid the hassle of converting your electrical system, pouring a pad, and so on, this is the perfect solution! We managed to assemble ours and have it up and running in just a few hours. It’s truly a game-changer. We use ours every day. It’s effortless to maintain, incredibly relaxing, and has really changed the way we utilize our yard. We had tried a blow-up hot tub before this, which was not energy efficient at all. This one is a big improvement on that front. The staff is also super helpful and went above and beyond to support us when we had questions for them and they’re good people. We recommend that you give them a try if you’re considering a hot tub and are on the fence. We would choose Wave if we were to do it all over again.

"Good product. Couple of issues"

Spa is Great. Works fine apart from it always loses 2-3⁰ when you're in it and then i have to switch it off till it drops below 30⁰ before it will heat up again. Makes it impossible to use it more than every other 3 days. Is this a fault or just the way it is?

" Faulty hot tub "

I returned a faulty hot tub was told it was a bad batch,and a new one would be sent out.i received a 2nd hand one.A new one will be sent out in a couple of days that was the 2nd of October and am still waiting.

"Speedy response and not the first time"

Speedy response and not the first time, so far so good.

"Four person Wave Spa"

The four person Wave spa that we have is so relaxing after a day of working on the ranch. The spa is easy to maintain and the heater and bubbler works very well. I am pleased with the spa. I'm 73 years old and it was an easy set up.

"5 Star company "

Good product & great customer support

"This is a great product with a good…"

This is a great product with a good integration of the heater/bubbles unit into the side wall of the hot tub. That saved a lot of space around the perimeter, also, the well insulated walls not only keep the water hot for long periods but, helps with noise levels of the bubble unit. Not that it’s that noisy, it’s one of the quieter models I’ve used.

"Absolute joke of customer service"

Absolute joke of customer service, empty promises and excuses !!!!

"Good experience...in the end."

I had ordered filters for our hot tub & was sent the wrong type. On emailing the company this was rectified & the correct filters were delivered within days.
We have not always had, what we consider, helpful customer service but on this occasion it was excellent.

"An update from my previous review"

An update from my previous review. After writing the last review, Wavespa got in touch very quickly and to cut a very long story short (10 months) agreed to replace the 4 person spa. Unfortunately they didn't have them in stock but would send a 6 person and 10% refund. Very reasonable, but with it only being myself and the wife a 6 person is way to big and not what we wanted, so i requested a full refund, now this is what bugged me the most over the past 10 months, i was informed that with a smugness throughout the email that i was out of the 3 month refund policy (even though wavespa took delivery of my defective spa, lost it, lied about it, making my chase the courier company they organised, and finally admitting that they have 'missed placed' it) and basically take it or leave it. So i took it, i now have 3 huge boxes in the hallway as i wait for someone to buy the brand new, in box spa off a well known auction website (at a very discounted price btw) and i have still not received the 10% refund for all the recorded delivery letters I've had to send, phone calls to make and finally advertising the spa for sale just to get my money back. Great Spa's but the customer service and flippancy of the problem which they caused is astonishing, if anyone wants a brand new spa at a very discounted price check ebay, i have one for sale.