"Thank you Wave - great product and super service"

The team at Wave Spa have given excellent support, followed through with great communication and made sure everything was right. I cant wait now to get the spa all set up, and enjoy our hot tub on a chilly evening looking at the amazing star lit sky!
Thank you Wave - great product and super service

"I would give negative stars if I could"

I would give negative stars if I could. Sent two control units first one didnt work second one was so poorly manufactured. It in no way was safe to use or could be used. We sent them pictures it was horrible. The customer service told me so many stories about how to return it and when I would get my refund. They will lie. Its two months later and I dont have my refund and it took them weeks to get me a shipping label and then we had to get it all back to FEDEX ourselves. Do not buy anything from this company they cant be trusted. So disappointing.

"Love this spa great value for money and…"

Love this spa great value for money and amazing customer services.
I purchased mine around 4 years ago and recently needed a replacement liner. None in stock so I emailed wave spa direct they don’t stock them anymore yet they had one available that they are sending me free of charge. Highly recommend will use this company again!

"The aromatherapy scents are long lasting the hot…"

The aromatherapy scents elevate the hot tub experience to a higher level making you think back to many holidays spent in the pool with a glass of wine 🍷
The scent is long lasting and very relaxing would highly recommend

"Do not buy from this company"

Do not buy from this company. I bought a foam hot tub in December from them and been dealing with them ever since to get a refund and to return it. Because the liner was unglued from the heater so it made it leak. Customer service is a joke, they keep asking for pictures of the issue and I’ve sent over 20 pictures to them. All they did was send me a new heater which does not fix the issue since the liner does not screw into heater. They have refused to give me a refund and send me return labels to ship this junk back. Very bad company and even worse customer service. I wasted 1,900 on this junk. Do not buy from this company!!

"When ordered on website it stated…"

When ordered on website it stated that a mat was included.
When opened package there was no mat so was unable to use until I could purchase one which was after Christmas.

"DO NOT BUY FROM WAVESPA!"

DO NOT BUY FROM WAVESPA!

My partner and I purchased a WaveSpa hot tub, and it has been nothing but a nightmare from start to finish. We have only been able to use it once, and it’s been faulty ever since. The frame and bars are unstable, and the heater they sent us caused burns by heating to dangerously high temperatures before completely failing. The hot tub now doesn’t heat past 18 degrees, making it completely unusable.

Despite contacting them within the first 30 days, WaveSpa has refused to issue a refund or fix the issues. They sent us another faulty heater, but didn’t address any of the other problems. We followed their refund process to the letter, yet they are withholding £1,500 from us, claiming that we didn’t request a refund within 30 days—this is a blatant lie.

This company is clearly operating illegally. They sell dangerous, poorly-made products that they are clearly sourcing cheaply, offloading their defective stock onto unsuspecting customers, and then refuse to honour the Consumer Rights Act. They’ve apologised publicly after bad press, but nothing has changed—they’re still scamming customers and refusing refunds. We’re now taking legal action to get our money back, and I urge anyone thinking of buying from them to avoid this company at all costs. They are selling dangerous products and should be stopped.

"Do not buy from this company"

Do not buy from this company. Not built to last and costumer service is by far the worst that I have encountered. My spa lasted less than 6 months. I have been going back and forth with them for over 3 months.
They first tried to replace the pump twice. First replacement lasted less than two weeks. Second replacement was wrong model for my spa. As if a faulty heater is not enough, then the spa started leaking. They agreed to a full unit replacement and ended up sending the wrong spa unit. Two incorrect items delivered to my home. They keep blaming the warehouse people as if they could do anything. They also offered a partial refund back in November. Still no refund. Do not trust the reviews on their website as they hide the negative ones.

"I absolutely love my Tahoe rigid spa"

I absolutely love my Tahoe rigid spa. It is sooo much better than the inflatable spa and keeps the heat in so much more. We have put on a insulated cover and even in the snow and cold weather it doesn't drop much temperature

"Great service. "

Had a chat with Tom for some advice about the hot tub heater/pump. It was showing E4. He got back to me and told me to remove the heater/pump and take it in to a warm environment. What he told me to do was very good and was a very quick response. Thanks again Tom.