"Appalling practices over 1hr on hold."

Appalling practices. They call you so that your phone rinds once and then hang up. You then receive a message that reads: "We have been appointed by RSA to discuss the repairs to your vehicle. We have today attempted to call you to discuss your claim with no response.? Please call us back at your earliest convenience on 0300 303 0252 to discuss this further. Until we hear back from you, your claim will remain on hold and will not progress." I called was on hold for 50 minutes then my phone ran out of minutes and buffer and cut off. I contacted the company that contracted them to repair the car and the same is happening right now. The phone rang a grand total of twice before I answered. No answer just apparently a missed call. I immediately got the same message as above. I have now been on hold for over 1hr and while on hold they sent me the following message. "Motor Repair Network has been appointed by RSA to discuss the repairs to your vehicle. We called today to chat about your claim. Please call us back when convenient on 0300 303 0252. We'll keep your claim on hold until we hear from you.
Appalling behaviour! How did RSA ever think it was a good idea to employ Motor Repair Network.

"Awful"

Awful. Sat for hours on the phone and no one answers.
They are supposed to be acting for Motability and obviously doing a poor job.

"Had a small repair bottom engine plate…"

Had a small repair bottom engine plate cover needed replacing, the garage acid auto’s stated that the cost would be £1600!!
Took to Nissan and they fixed it on the spot for £146. I cancelled the claim due to inflated price and paid Nissan
Now got message that they will be coming to collect car and have phoned to say claim has been cancelled with this company and can’t get anyone to answer the phone
Thinking of contacting trading standards for insurance fraud, no wonder premiums rise!! 🤬

"Disgusted with RSA"

Accident occurred on 27th August 22. And as with all the previous reviews I am still awaiting my repair. How could such a big company RSA allow this to happen.They don't even respond to phone calls or emails.
They should be stopped from running this so called business. I am asking Respond to step in and help as RSA obviously are not bothered.

"This should be a minus 1… Absolutely…"

This should be a minus 1… Absolutely shocking customer service. Still waiting for them to appoint a garage to get my car repaired. No updates, No courtesy car offered either. Just damn right rude.

"Cowboys!"

Waited nearly 4 months for my Motability car to be collected for repair. Had a message from them stating that the repairs would be completed by 14/2. On contacting them this morning I was told they were still awaiting a part and it would be Friday or Monday before it would be done. This is from an Accident which happened on 11/10/22 !
Why on earth do Motability deal with these cowboys?

"Really poor."

I had a lorry drive into the rear of my car in December. I sent photos and videos, which they keep asking for. I have been linked with 2/3 garages. Car damage not checked by a garage. When I have rung in to say there are other damaged areas they start a new job with a different!!!! garage. They have just cancelled my car being picked up today which has been booked for weeks, disgraceful, and no one told me. I also have a courtesy car on my drive at least Enterprise did their job properly. Huge inconvenience. Appalling all process no common sense. Very disappointed Military Veteran.

"Someone hit my car in November STILL…"

Someone hit my car in November STILL not had it mended! Keep chasing and chasing but can never get through on text email messenger phone. Motorbikity company agree they are useless. Avoid avoid avoid

"Really crappy company …"

Had an accident first week of December 2022, within a week or so MRN requested pictures of the damage which l sent immediately. Since then they have requested pictures of the damage over 20 times!!!!
Still no idea when they are going to repair my car.
Absolutely hopeless company.

"I'd give zero stars if I could"

I'd give zero stars if I could, I've been waiting nearly 3 weeks for my motability car to be picked up and fixed I've been emailing and ringing but I keep getting fobbed off