"Absolutely abysmal service"

Absolutely abysmal service. Motorbility car been off road for a week and they still have done nothing. Car sitting on driveway. No replacement car. Avoid like the plague.

"Hideous company."

Hideous company.
Liers. Non responsive. Quite simply the most unprofessional company I have ever come across in the motor trade.
Don't go anywhere near them.

"Avoid at all costs"

If you take a car insurance policy out, make sure you contact the company to see if they deal with Motor Repair Network first.

Once you have a courtesy car, they say they will extend it and then wait until it’s over the time-frame the car needs to be back and then make you liable for the payment to the company you get a courtesy car from.


AVOID at all costs.

"AVOID THIS COMPANY AT ALL COSTS."

AVOID THIS COMPANY AT ALL COSTS.

My insurance provided these twits to fix my car, they provided me a courtesy car which was so uncomfortable faulty making engine noises and drunk over 125 pounds worth of fuel in 2 days a one litre car. When I called the manager informed her that I would possibly like to get another courtesy car. The manager then said to me we haven’t got one, I informed them that my insurance said it’s your job to outsource one. And the manager said what do you expect me to do. Being angry I told them I would be collecting my car that went in for repair, when I tried getting it they persisted to tell me I didn’t have permission from my insurance to collect it, I own the vehicle! When I finally got my car a man rudely stood by the door to the building with the most angry face with my keys and goes here ar there’s your car not even thank you or anything totally rude.

Some bloke was taking pictures of my car while I was leaving and I asked him why no explanation given ignored me.

Thankfully my insurance are scrapping the motor repair network and have reimbursed me for the costs, which this company should have.

Also they take about 6 weeks to sort a quote out I’m now with a different repair and quote was done within a day and car goes in first of Feb.

"Avoid like plague!"

Dont bother to leave any comment really, i dont know why my insurer has a partnership with this company, it's so difficult to call them, every time I managed to speak to them, after waited 30-60 mins, I was told an engineer will view the car and get back to me by the end of tomorrow, but nothing happens.

The best way to avoid this company is to pay more for insurance, I will only buy insurance from reputable companies.

"Been waiting months for them to contact…"

Been waiting months for them to contact me about a repair through my insurance company and nothing. Did online chat and said they were putting me through to then be ignored. Currently on hold now 60+ minutes. Joke of a company. Don’t even deserve the 1 star.

"Hours on the phone and nothing but…"

Hours on the phone and nothing but music. 2 Months since the claim and no news. They are the perfect partners of Marshmallow. Both organisations are horrendous and do not honour their legal commitments.

"COMMUNICATION POOR"

Whilst I appreciate the situation on car parts is difficult because of Covid and the supply. Our car has been in their records since 21 November only needing bodywork done so no parts needed. The communication is sparse and very poor from this company. As requested I sent photo and video of the damaged back wheel arch to them when they requested it. Since them I have been asked 3/4 times to send the same information? I have also been asked if I still need the repair?? I had an answerphone message - which I could not understand the sound was so bad and the persons diction was very garbled?? waiting on the phone to them is a mornings work only to be cut off? They need to step up their communication and searches for bodywork shops and stop relying on the...because of current problems blah blah blah!

"The waiting time for them to answer is…"

The waiting time for them to answer is a joke. Over 45 mins so gave up

"Waiting time complaint"

I called this company today for the second time to
enquire about a repair that I needed to my diamond cut alloy wheel.
I had already called them before and waited 38 minutes for them to answer.
Today I called again and waited 70 minutes for them to answer, which I feel is totally unacceptable.
Also they didn’t take down the correct information I had given them from the first call.
This company are not worth using.

Mr Magwood
Devon.