"Utter plop..steer well clear of this…"

Utter shi t ..steer well clear of this gang of cowboys. Two days and no answer on the phone..Bellends

"DIABOLICAL SERVICE"

I have given one star and that’s being generous this company is absolutely disgusting waited 3 weeks for my car to repaired and told a garage had agreed on the repair work then I was told they could not do the work due to not being able to pick my car up or have the storage space for it . I was told I would have a courtesy car within 48 hrs rang the next day for a update and was told I can’t have a courtesy car I was due to go to Plymouth to watch my son pass out for the Royal Navy and I have had to miss out on going I am devastated by this memories I have lost forever .All due to a complete and utter bunch of incapable under qualified diabolical staff called the motor repair company they should be called the motor I can’t repair your car company . Staff are rude I asked to speak to a manager was told one wasn’t available .It must be over 20 hrs of phone calls and guess what my car still sits on my drive way unable to be driven my blood boils I am a disabled lady I suffer with severe anxiety and mobility problems and paying for a car I can’t even drive I don’t know how these people sleep at night absolutely diabolical service I wouldn’t even give them one star rating I am so angry and it’s making me I’ll so thank you THE MOTOR REPAIR NETWORK FOR THE DIABOLICAL SERVICE YOU SHOULD BE STRUCK OFF AS A COMPANY !!!!

"waiting time for response"

In September this year MRN did repairs within a week and provided courtesy car no problem.
A week ago car needed repair to wing mirrors. Had a message from them after I missed their call, have made numerous calls back with no response and none from my email. I understand there seems problems getting parts, but surely someone can contact us to let us know on any progress. It’s a disability car, and now having to rely on friends and family to get us about.

"Don't bother with these"

After getting a text saying they'd rang me twice which is a lie as I've had no missed calls and had my phone in my hands all day waiting for these to ring .Been trying to ring these all day no one has even bithed to answer my car was reversed into yesterday by some old fool my car is a motability car again from reading these reviews will be ringing RSA insurance to tell them

"I have given 1 star as can't leave none…"

I have given 1 star as can't leave none which is what this company warrants. They have no network to repair cars, hours to speak on telephone to an agent who ring fences the repair nework team, no portal to check on progress of your repair as advertised and no response to emails. Why are insurance companies using them? A complete travesty and so frustrating for customers. Shame on them

"The Worst Service I have Ever Experienced"

Been waiting weeks with no car, no courtesy car and no garage assigned to repair my vehicle. Atrocious service. Marshmallow customer.

"Shockingly bad"

Shockingly bad. Diabolical service. They are used by RSA Motability for certain parts of the country.

My car was hit while parked at the side of the road on 3rd October and made unroadworthy. It's now 17th November and my car is still sitting at the side of the road, waiting to be allocated to a repairer. My lease runs out next month and I very much doubt repairs will be completed - or even started - before then.

They are virtually impossible to get hold of on the 'phone (at least 40 minutes on hold) and they just ignore emails.

"Rubbish"

I have been waiting for weeks to have my car collected and be provided with a courtesy. I have called numerous times and kept being told that the details were passed to the garage. I have also called thr garage and have been told that the repair hasn’t been accepted and I am still waiting. Let alone the vehicle being repaired it hasn’t even been collected and inspected yet.

Totally rubbish

"Avoid at ALL COSTS…"

If I could give no stars I would. I am a motorbility customer I reported damage to my car august 16th 2022 it took them 13 weeks to collect my car - in that time period I received two text messages saying they are awaiting for a garage to take on my repair.
Motability spoke to them on my behalf around 4 weeks into waiting they told RSA insurance (motability) someone would collect my car that day and bring me a replacement car, however this did not happen I put it down to the bank holiday the sad passing of the Queen , when I rang them after the bank holiday they said that RSA motorbility were effectively lying and thus conversation did not happen - cut a long story short 13 weeks after reporting damage to my car I got my car back - with a 5 out of 10 satisfactory job complete - AVOID AT ALL COST ! Their customer service skills are absolutely disgusting and I have lodged a complaint and obviously still not heard thing back - disgraceful

"Trying to get through on phone since…"

Trying to get through on phone since 25th of October, to get my car fixed. No one answered the phone. Tried again this morning and pressed number 2 instead of 1, a very nice lady spoke to me then had to transfer me to wright department. She said it was a internal transfer so shouldn't take long. Waited about 15 minutes, then I was cut off. Put me through to a survey. This company does not deserve customers. Useless service. Wish my insurance company used someone else instead of these. Rubbish rubbish rubbish.