"DELAY IN ISSUE OF TICKET"

Booked and paid ticket on 25.12.23 @ 10.10 AM now the time is 1.30 PM, its more than three hours.

As of now ticket is not issued. My travelling date is very near, i am afraid how much time they will take to issue this ticket. My booking Ref#E4QXM5NS

"I searched the ticket on google flight…"

I searched the ticket on google flight and i was diverted to myticket.ae . purchasing international ticket with 1 carry on and 1 booked luggage , but when i received the ticket in the email it was without the luggage so i requested to cancel it and issue me a refund this whole process was within 20 minutes purchasing and canceling, they reply me back that they will charge me $250 fee. IATA rule there is no fee be charged on the international fares if it was refunded within 24hour.even the Serene Airways webpage states clearly refund charges before flight is AED 100.beware this company and stay away from them. I have learned a lesson that always go purchase from airline webpage.. I will not give up , I live in US but I will not give up its not about the money I feel they are stealing from me.I will update you all because they are not getting away with my hard earned money

"i paid for the tickets and didn't get…"

i paid for the tickets and didn't get the confirmation yet is it normal ? or they are scammers ? shall i speak with dubai police?

NO: PTUCCP4I

"* I would have give minus rating…"

* I would have give minus rating but this is the minimum i can give them. I bought a very cheap ticket for 500 AED which i had to cancel and they charged me 460ish in charges and NEVER actually refunded the 40AED and i didn't bother chasing as didn't want to stress out for a small amount. I complaint later on when i had another issue (below) and i was told accounts team will check and it has been three weeks and NO ONE contacted me again.

* Then i booked another ticket for 1500 AED. Airline delayed the flight and offered full refund when i called them but told me to ask MYTICKETS.AE to process the refund. Mytickets.ae told me that they need to check with airline whether ticket is refundable or not althought its part of airline terms with agency that they will refund fully if airline delays for more than 3 hours (CCNIL). It took mytickets days and still haven't confirmed anything and keep telling me they are waiting for the airline.

3) before the above flight was delayed by the airline, i wanted to check if i reschedule the flight how much would i need to pay. Mytickets.ae quoted me 700 AED for different charges and i called the airline directly to make the change and paid only 50 aed (LOL). I know as an angency they want to make money but don't be rediculous and add 650 AED for rubbish service you offer ie request a change online and wait many days to know 1000% increased rates.
I will NEVER use them again and really suggest everyone to STAY AWAY from them.

"They deducted amount but i haven't…"

They deducted amount but i haven't received any ticket. After 4 hours i received email. That ticket is cancelled and my amount is unlocked. But it’s been 12 days I haven’t received my mone back from them. Very poor customer service.
They haven't even provided any reference for the refund amount so that i can enquire from my bank. Dear my tickets your service sucks. Kindly return my money on urgent basis
Regards,
Aamir dewan

"This has been a terrible experience"

This has been a terrible experience! I was charged for my family's tickets, but they haven't issued them. Then, they emailed me, saying the ticket prices increased and I need to pay more. How can they do this after deducting the amount? I haven't received any replies from them, and they've deducted 2300 AED without any communication so far.

As a frequent traveler, I've never encountered this issue with other travel agencies. If I'm receiving a lower price elsewhere, why should I pay more here, especially considering the extra Aed 125 charge for Visa card payments? If you refund the amount, kindly refund the additional charges promptly as I need to book tickets for the day after tomorrow. It would be appreciated if you could act swiftly on this matter as I shouldn't have to spend extra money due to sudden price changes after my payment was confirmed. This kind of situation might deter others from using your website, so please consider the impact of these actions
Either issue the tickets or my amount should reflect in my account right away so that I can book the tickets
I am gonna complaint to Skyscanner as well through them only I got you

"I booked my ticket yesterday December…"

I booked my ticket yesterday December 5, 2023 9.51 PM, per website tickets will be issued after 3 hours. It’s been 12 hours but tickets were not received yet. Do the needful so I can change my rating.


I3EGKRDZ

Update : I got my tickets issued .

"They need to improve little"

I had a problem but thanks to God it is resolved i have receives my money back
They are not scam or fraudulent company but just something needs to improve that is they have to reply for customers matter any time to avoid frustration

"If l could give zero stars l absolutely…"

If l could give zero stars l absolutely would, never ever book with them. They are running a scam, you will be charged and extra amount by the airline just so you can get your tickets. Horrible customer service!
Edit: Again my complaint is after purchasing a ticket using my tickets you will get charged again by the airline (93 euros extra) if you want the ticket. You are basically selling non- existent tickets if customers will still have to pay again an extra charge so they can travel. Your reply is irrelevant, l raised the refund request due to my tickets incompetence ( failed to provide a useable ticket, failed to fulfill the request to change passport detailed even though requested was raised 120hrs before flight).

"Very bad experience"

I had a very bad experience with this agency.
I booked a ticket (London to Riyadh) from this agency.
I had to cancel the ticket due to family situations.
Thus, I contacted the agency, which said there was no cancellation or changing the date according to policy( non-refundable ticket).
I have asked them to send the policy, and they agreed to send it by email. However, I waited for one week without a response.
I have called again, and another staff member refused to send the policy and said your ticket is not refundable.
After a few minutes of discussion, they agreed to send the ticket policy.
By that time ( delay in response by the agency), it was 48 hours from my flight.
Then, I contacted the British airline, and guess what? The ticket was actually partially refundable!!
The agency has not sent the refund amount up until now and has not even mentioned when I am going to receive a refund.
I will never book a ticket from them again.