"Ordered a dog backpack on December 26th…"

Ordered a dog backpack on December 26th and still haven't received it. Wish I would have read the reviews before ordering.

"I wish I had read reviews prior to…"

I wish I had read reviews prior to ordering a waterproof jacket that doubles as a harness. I ordered on 12-17-21 and my credit card was debited. I still have no coat. I have written to them several times and get the same email saying their staff is just coming back from their holidays. What holidays are they talking about as New Year was 18 days ago. My last email to them said I would notify my credit card company that I never received the merchandise. I honestly don’t think the company cares as they have never responded to emails. Wish there was some way to prevent them from posting on fb or doing business in US.

I would NEVER order from then again. If I could give them a zero rating I would.

"I am trying to exchange the dog coat…"

I am trying to exchange the dog coat for another size and they do not get back to me with instructions on returns.

"I ordered my dogs coat on December 24"

I ordered my dogs coat on December 24. To date its still in transit. Customer service is not able to respond to calls. Its a China based company not USA. I could have ordered it from another company from Amazon and has a coat in 3 days. Calling My CC company and filing a claim and dispute.....DON'T BUY

"waiting for my order from mid Dec"

waiting for my order from mid Dec. The company does not respond

"Terrible purchase‼️ Order in…"

Terrible purchase‼️ Order in November a red coat for our Plott hound and the coat XL came after Xmas ...would fit a miniature poodle. They assured me when they came back from vacation they would handle it. No word. Today would I write a review.

"I need to return items and no one will…"

I need to return items and no one will get back to me with the return information .
Horrible customer service

"RUN from this company!"

RUN from this company!! My husband ordered a jacket for our dog back in early December, it's January 17, and nothing. It says shipped, although when you go to this crazy chinese website, it has NOT shipped. We are currently trying to dispute this with our credit card company. Don't order from Petyfy.

"Don't even think about returning an item..If you even get it!!"

UGH!!! My pup hates the backpack I ordered. I have tried to contact this company 5 times regarding an exchange or return! No response ever!!

"Can’t write a review since we are…"

Can’t write a review since we are “still” waiting for our order to arrive. Cold-weather dog coat will no longer be needed if the order does not arrive soon.