"Never recieved and no response after…"

Never recieved and no response after emailing.

"Be wary of ordering from a company advertising on Facebook!"

I should learn NEVER order from a company on Facebook. Most are based in China and Petyfy is one of them. I ordered a jacket for my dog in early December. The tracking number supplied says shipping label created. I tried calling and get message to email. I sent emails and get no responses. Fortunately, I filed a dispute with my credit card company and the credited the amount of the purchase back to my card.

"Scammer brand from China"

Placed a $100 order, after a month I realized it’s not coming. They’re a China based brand, Which I didn’t realize until I tried to track my order and the tracking number never worked. Just spend a little more and shop from chewy.com or a reputable brand.

"I wish I had read the reviews before I…"

I wish I had read the reviews before I ordered. I have a feeling that this was once a legit company but whatever it is now, it’s not good. And recent reviews are written in broken English, with clearly generic American names which screams to me that they are fake reviews. I placed an order on Dec 25, shipping was supposed to be 5-7 days. Today is January 15 and not only had it not arrived, I can’t get a response from customer service via email or phone. DO NOT order from this company.

"This is a company you'll want to do…"

This is a company you'll want to do business with. My dog is very small weighing 5 pounds. He walks out of the jacket I ordered. What I really need is extra small which they don't carry. Their customer service replied very promptly to my email and offered their assistance. They are very customer service oriented! The harness coat I ordered is exactly as described and exactly what I needed. I will order from them again!

"DO NOT BUY FROM PETYFY"

When I read the reviews on Petyfy 4 wks ago it was just that jackets ran small. I fell into the trap as well when I ordered from Instagram. Now I see the reviews here on Trustpilot. I have not received to date the waterproof jacket I ordered. Petyfy's phone is down allegedly due to covid. Chatting with them doesn't happen either. Your best shot is by email. I emailed them to up the size in jacket and they did respond saying that it would be a $1 more. That was the last time I ever heard from them. The only thing immediate was the charge ($58). I did receive a tracking number and it permanently says 'in transit' from China to USA. When I was charged my bank (B of A) notified me right away that it was charged out of Austria. That was the first red flag but I authroized it anyway. I was also charged a transaction fee. I honestly thought the products were made in America. If I'd have known it was from China I would have NEVER ordered it. Anyway, I called BofA and put the charge into dispute. They will now try and contact Petyfy. Since it's outside the delivery date and Petyfy hasn't responded to me they have the right to 'take back the money'. They told me that if it does get delivered and it's flimsy that they will still take the money back from Petyfy. The agent told me that this happens a lot by people that order from FB or Instagram. That most of this businesses are shams and that if you do get the product it's inferior. He said that only 8 out of 10 people seem to put it in dispute so the company gets pure profit on the 2 persons who don't complain. It pays for them to stay in business this way. I also would give it no stars but that's not possible.

"If I could leave zero stars I would"

If I could leave zero stars I would. Awful customer service, product is not as advertised and this company is really a scam that is leveraging social media ads to try to drive business.

"WHAT A RIP-OFF"

What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!

"I ordered a waterproof jacket for my…"

I ordered a waterproof jacket for my 9lb puppy in accordance to the sixing chart they provide and a medium is way too small, who would ever think to order a large jacket for a very small puppy? They will not exchange for a larger size they would like to offer me a 50% discount on purchasing another. Which I will not chance again, throwing away good money. I would be very leery about ordering from this site, they do not seem to be reputable and their exchange/return policies are ridiculous.

"Don’t order from Petyfy"

Don’t order from Petyfy. I ordered on November 30 and received my order on January 13. Half of the 6 week shipping time was directly due to Petyfy. They sent tracking information in 2 days but it was only indicating that they provided Yun Express with the shipment info, not the order itself. It took almost 3 weeks for the order to actually ship. I emailed after 2 weeks and when I got a response days later it was long and nonsensical, poorly written and what I could decifer was that my order was “out for delivery with a local courier”. When I responded with a screenshot of the tracking, still unchanged, and asked for proof that it was out for delivery, I got no response. Two days later though, my order went to the shipper. It ships directly from China, which is not indicated when you purchase. It arrived 3 weeks after that due delays by Yun express and the USPS, 6 weeks after I ordered. They can’t control the shipping delays from the shipper - they could ship out more quickly and use a different carrier. And no, in spite of their claim on the website, you don’t choose the shipping service.

The product itself is poor quality and not worth the $28 I spent on it. A large jacket runs smaller than the stated measurements and barely fits my 12 lb dog. The underside is cut very short and provides minimal coverage and protection from the weather. The attached harness is huge and inches too big even when adjusted all the way down. I suspect I’ll get one season out of it, if that. I won’t even try to return it after reading online about what a scam their “warranty” and “free” returns (when you pay to ship to Romania) are.

Bottom line - I paid too much for a crappy jacket that barely fits my dog and if I hadn’t emailed, I never would have gotten it. Lots of other reviews said it was a scam - I suspect they scam those that don’t follow up. Should’ve googled them first. Buyer beware.