"Been waiting for any kind of sign hat…"

Been waiting for any kind of sign hat my dog's coat should ever arrive. I have no shipping info.
They took the money out 12/28/2020
No coat, no tracking, no working, phone number.
I would never order from them again.
I can't even comment on the quality of the products, since I still have no Merchandise.
And for them to take the money without any info is pretty bad .I give them a O for customer service, for sure!

"Do not order from this company"

Do not order from this company. It is most definitely a scam. Had to dispute the charge with my credit card company as no product was ever delivered. I will echo what others have said - website really does look legit. I simply cannot imagine that the folks saying the company had them donate items that didn't fit are real people.

"I ordered 2 jackets for my dogs on…"

I ordered 2 jackets for my dogs on December 17. They have not been received as of this date 1/13/21. I have emailed repeatedly to ask about them and all I get is an automatic “ticket has been created and will process soon.” Attempts to call and online chat get no response. DO NOT ORDER FROM THIS COMPANY EVER!!!!

"Be aware!!!"

Be aware!!!
I laced order on December 31st winter jacket for my dog. Money was taken out from my account on January 3rd. To date I did not receive jacket nor there was any communication from company. I did not even receive order or tracking number. Sent two emails to them. They acknowledge first one saying they received my email. But no jacket yet. They need to be honest about when goods will be shipped & where it’s coming from. Then customer can decide whether they want to order or not. This not a good business practice. If I don’t receive jacket in next 4 days I plan to take further action.

"Hidden surprises! Buyer beware!!"

Ordered two waterproof jackets for my dogs - one thin hound mix, one a lab mix. Using their sizing chart they were 2XL. Ordered on Black Friday and received December 28. Not surprising it would take a month once I found it was coming from China (also shows up as an international credit card charge). No mention of this on their web site. Finally putting on my dogs and they are comically small. Sent customer service a measage, they said sorry and to send pictures to verify. I did and they responded by blaming their warehouse who apparently often puts the wrong size jackets in the bag. They will talk to a manager to repace. But they didn't acknowledge that they were the wrong size so I have no idea if they will replace with the same or different size. Also, it has been 10 days since my last communication from them. And no chat has been with the owner "Stephanie who is 28 years old and has a lovely dog Mia" as the cute little email they sent me says. I'm just resigning that I'm out $60 and will never buy from a facebook ad again. Too bad because the jackets look great just absolutely the wrong size. If Petyfy were just able to get their customer service act together it might be ok but this is appalling. Go local or Chewy.

"Buyers Beware!"

I have to give the website credit. Whoever designed it did a great job. It is really hard to tell that this website is a scam, which is unfortunate for any customer. I made an order right after Christmas and never received an order number. I only received tracking and when I did follow the instructions to track it nothing was shipped. The product is supposedly coming from China, and I immediately knew when I clicked the tracking number that something seemed fishy. It’s unfortunate that these customer reviews weren’t available on the site itself. I would have never bought anything if I had known this was a scam. Buyers beware!

"STILL WAITING!"

Sorry to write a bad review but this is not a good place to order from. My order for their waterproof jacket for my 50 pound dog was placed on 11/30. After taking all the measurement I ordered a 2XL which should have been plenty large. Did not know it was coming from China, but finally received it 12/26. This jacket seems nice but is 5 inches from being able to close the zipper. I did contact through their site, received a prompt reply asking for pictures. Sent 3 pictures showing the 2XL label in the jacket and on the packaging. Their response was that it had been incorrectly packed, I say it was poor manufacturing. Last response was 2 weeks ago, still haven’t heard what they will do. I really plan to shop locally from now on or at the least get USA made products.

"Misleading advertising and horrible service…"

I ordered two dog coats for my son’s dogs as Christmas presents. I placed the order on 12/18/20. Nowhere in the description did it say that these were coming from China. I didn’t find that out till I got a confirmation email with the order number and tracking number on it. When I tried to track the order, it didn’t come up. So I tried to directly track it by entering the tracking number into UPS, FedEx and USPS tracking apps. Nothing. Then a few days later, after checking for any new emails from the company, I saw that the tracking number in the email was highlighted. When I clicked on it, it took me to an app which then told me my order was still being processed in China.
Needless to say, Christmas came and went, no order delivery. I have checked the status repeatedly and just now, after 22 days, it is finally saying it has left China. Unfortunately, I am now seeing many many reviews (50% of ALL reviews) saying that the same thing has happened to them or that the coats are grossly mis-sized and do not fit. I will never shop from this site again and want a refund.

"Petyfy has refunded the cost of the…"

Petyfy has refunded the cost of the jacket. My issue was resolved to my satisfaction after several chats.

"Do not order from Petyfy"

Do not, do not do not order from this company. I ordered three items in mid- December, and I have no idea when or if they will be delivered. Other companies who take awhile to deliver do not charge your card until the item is delivered. This company charges right away, but then no sign of the product. Even if it does turn up someday, this will not have been a satisfying online shopping experience. Go somewhere else, where you have some trust.