"I'm still waiting for my parcel"

I'm still waiting for my parcel, which was ordered before Christmas to arrive. No tracking details.I've just read some of the other reviews, and now wondering if this is a scam.

"Can I give this company a ZERO"

Can I give this company a ZERO. I ordered from them on December 12. Since I haven’t seen a package or an update on shipping, I sent them 2 emails. Of course, no response.
I tried tracking the shipment, which indicated it left China! Buyer beware!!!

"Beware: Merchant is scammer"

I ordered 3 of their waterproof dog jackets using their sizing (1 medium and 2 large). 1 of my dogs is 10 lbs. I ordered her the medium. These were terribly sized. The medium was too small and the large didn't fit my 2 dogs that are 11 and 13 lbs. So I contacted the company for an exchange. They don't really want to take the jackets back. They still have the tags on them and their website says that you can easily exchange. They suggest I donate the ones that don't fit. Really? I spent nearly a $100 on these 3 jackets. If I want to exchange them I have to send them to Austria. IF YOU WANT TO DO BUSINESS IN THE U.S. HAVE A U.S. CONTACT ADDRESS. This merchant is a scam. Run! Run! Run away and don't do business with them!

"Disappointed"

Product ordered 2 weeks ago. 3rd party Shop app to track shipping is useless. Product clearly shipping from overseas. Email to customer service unanswered after 3 days. I’d have left zero stars if it were possible.
I’m sure product will show up one day but if you’re anxious, don’t bother.

"Ordered a coat for my 55 lb dog"

Ordered a coat for my 55 lb dog. Went by the measurements, said a large. I waited a long time, paid way to much money for it and it won't fit my 12 lb cat. I wrote to them and they wrote back telling me they needed to speak to someone about it. Haven't heard a word. I am contacting the BBB.

"FRUSTRATION"

I ordered and received a dog coat. It was too small. I contacted Petyfy who said to keep the smaller jacket and donate it to someone. They said that they will send the next larger size at no coast to me. I am still waiting for info on this. I have sent numerous emails and tried their Chat service to no avail. Customer service is terrible. Totally frustrated.

"Only giving one star because I’m forced…"

Only giving one star because I’m forced to give it. I placed an order on 12/10 ORDER PETYFY#30183 . Was given an order number and tracking number. Yet the tracking number goes NOWHERE!! Tried emailing this company several times without response. Wish I had seen these reviews before ordering. Will be calling my credit card company to report fraud/scam. Do NOT buy from this place without a doubt a scam!

"Never again."

I I ordered the winter waterproof coat that doubles as a harness for my golden retriever puppy. I placed the order on 12/1/2020. I got a tracking number, order number, and the money came out of my account. I haven’t received the product yet. I’ve emailed and done the online chat system multiple times now with no reply back. And when I track my item, it’s just a mess. Last it said 12/28/2020 Item will arrive on time, then it didn’t arrive. 12/29/2020 Item will arrive late. It hasn’t updated the time stamps since then and at this point I just want my money back. I don’t even want the coat anymore since this has been such a hassle and a headache.

"I received Tucker's coat and it was so…"

I received Tucker's coat and it was so nice but I ordered the wrong size and I liked it so much I purchased another one a little larger. I will be donating the first one to animal rescue.

"Terrible experience - back pack style dog…"

I purchased a back pack style dog carrier for my 3 legged poodle. It lasted a week and the straps detached from the back pack. Complete junk. impossible to fix. What a waste of money.