"Slow but good"

I recently bought a watch from them online. After I purchased it, I was told the watch wasn't actually in stock, but had to be ordered in from the manufacturer. CW Sellors were very communicative, but the process of receiving the watch was slower than I realised.

"Very helpful staff and great delivery"

Very helpful staff and great delivery

"Fast delivery of bracelet"

Fast delivery of bracelet, well packaged.Excellent service as always!

"Purchased a Hamilton jazzmaster on…7/11/24"

Purchased a Hamilton jazzmaster on thursday evening online via email offer, received by Royal mail special delivery on sat . Excellent service, excellent priced watch, would buy from again .

"Fab staff"

Fab staff, fab Service. Particular, thank you to Larissa

"Absolutely fantastic customer service"

Absolutely fantastic customer service.

Fabulous selection of jewellery, Diane and her staff go out of their way to be helpful, no pressured selling and always a smile.

I am so grateful and would highly recommend this fantastic company and team

"Blue John Earrings"

Fast & efficient service after an easy to use online shopping order.
Goods arrived on time and are as beautiful in real life as on the website.
Loving wearing my new Blue John earrings - the start of a new gem collection!

"Unfortunately I had to return the gift…"

Unfortunately I had to return the gift I purchased.

I must say the returns team are excellent they made it so easy and were very understanding.

I will purchase again when the gift is picked :)

"Great quick delivery"

Great quick delivery

"Will not refund on cancelled order"

Update: 7 November - miraculaously they have sent through a Refund Notification!

A familiar tale about this seemingly ethically challenged business:
1. Placed an order for a Hamilton Watch on 11/10
2. Advised delivery in 1-2 weeks
3. Received email from them on 14/10 advising that the watch was not actually in stock - they must order direct from Hamilton Watches and would advise ASAP
4.I responded to thank them for the update - but was none too pleased
5.Emailed them on 18/10 to get an update and pointing out that they did not advise at point of purchase that the watch was not in stock
6. Email from them on 19/10 basically saying they had no update but were trying to get one from Hamilton Watches
7. Email from me on 21/10 cancelling the order and requesting refund to purchase card
8. Three hours later an email from them saying this: "Thank you for confirming your refund request. I will pass this over to the cancellations team for you today. Please allow up to 10 working days for this to be processed back to you.
If you need anything else, please do let me know".
9. I email them yesterday (05/11) to say that there is something else I want - my money - it is now 12 working days since they notified me of 10 working days to refund - their terms that they have not honoured.

They have not responded to this last email.

CW Sellors have had my money - over £700 - for almost a month having 'sold' me a watch they did not have and had no idea of the lead time for...This is a common complaint and apparently unscrupulous practice by this arguably unethical company. They are potentially earning interest on my money of course, whilst they deprive me of a refund...and I resent that.

@CW Sellors - you now leave me no choice since you are not communicating and have not refunded the money. This review is the first of several to come on well chosen watch forums and social media platforms to ensure that others may take an informed decision on whether to order a watch from you.
I see you have highstreet outlets, so perhaps I will have to head to one of those - and there are 2 within range - and politely request my refund in the shop?