"Lovely ring"

Lovely ring, great quality, excellent price.

"Five-star company."

Five-star company who went above and beyond to help the customer.

"Terrible experience"

I was appalled by our experience shopping at C W Sellors. Ordered a watch for my partner's birthday. He didn't like the strap so returned the watch. They refused to provide a refund claiming we had scratched the watch when there is absolutely no possibility - it was barely touched! They then sent the watch back without our consent to the wrong address.
A refund was only issued after involving the watch brand. This appears to have happened to other customers having subsequently found their other trustpilot site for the C W Sellors website

"I brought a watch from them "

I brought a watch from them , really helpfull staff, definitely recommend to any one

"Purchased a brand new watch from CW…"

Purchased a brand new watch from CW SELLORS/JURA WATCHES, returned it for a full refund, refund rejected on the basis I had apparently worn it and there were marks on the watch.
I have bought quite a few watches from this company and to be accused of something I have not done is very disappointing.
I deal with Watches of Switzerland, Goldsmiths, Ernest Jones and Watchfinder to name a few and never once have I had a watch returned and rejected based on what is an unfounded accusation.
How do I know that this damage/wear wasn't caused by CW SELLORS/JURA WATCHES...
They informed me today that they haver pictures of the watch prior to sending it to me.The pictures they have provided show the watch with a plastic wrapper around the head of the watch and the 3x pictures provided are dark and of poor quality. In my opinion, something is not right and anybody looking to buy from CW SELLORS/JURA WATCHES need to be cautious, need to to inspect the watch that they buy very thoroughly and take loads of pics to protect themselves, otherwise they too will be ion the position I am now in.
Another important point is at no time was a Manager involved in engaging with me over something so serious especially being accused of something I have not done. It just shows you how the company regard their regular customers.
Was told yesterday by a sales exec it’s irrelevant if I bought one watch or many..
Hmm, now that’s how to build long term relationships with customers…
I for one will never be a customer of
CW SELLORS/JURA WATCHES again and this watch collecting/buying community is small and word gets out as it should and customers or potential customers need to be aware of the pitfalls of buying form CW SELLORS./JURA WATCHES.
N.B in response to CW SELLORS/JURA watches reply,
Let me be crystal clear I have never worn this watch and sent it back as I received it. I have no idea what happened to this watch either prior to me receiving it or when it was returned for refund. The only point to make to other customers is to thoroughly inspect the watch when you receive it, take as many pictures as you can and report any issues straight away.
In conclusion Beware, is all I will say….

"Excellent response"

Excellent response, follow up, personal note and good communication, without being annoying. Well done, hard to find this nowadays. Will use this company again.

"I only had 2 straps for the montblanc…I suggest you look at your description on your online page which clearly says there will be 3 straps"

I only had 2 straps for the montblanc watch , there sho have been 3. I telephoned and sent a photograph as requested and was told they would sort it out with the despatch department, but have not received any communication or the extra strap. Very disappointing when spending that amount of money.

"Product cover was soiled"

Product cover was soiled. They refused to
Accept that it was their fault
Money still not refunded after 15 days
I was asked to
Pay to Send item Back
Rubbish service

"Beautiful jewellery"

Beautiful jewellery, excellent customer service 🌟

"Excellent service throughout"

Easy to use website. Very competitive price with 25% discount. Lovely ring, which I collected from the Chester store. The staff at the store were friendly, engaging and very helpful. All in all, a great purchasing experience.