"Visited Bakewell store, lovely friendly staff"

Went into Bakewell store. Sam approached us with a friendly smile and sat us down and talked us through our options for wedding rings, nothing was too much trouble. Since been back to collect the rings that had been resized, again saw Sam. We found her very friendly, professional and knowledgeable especially about watches, resulting in a further purchase of a Tag. Definitely recommend and would return

"Delivered as advertised - online purchase"

Delivered as advertised. Good products available and a fraction of the cost compared to main high street jewellers

"Terrible experience with recent…"

Terrible experience with recent purchase. Ordered item on 28/5/24. When I enquired I was told around 7-10 days for orders from Tissot. Still have not received the item. I have contacted customer services 5 times now. Each time to be told someone will get back to me imminently with an update which has not happened once.

"Ordered earrings for my wife's birthday…"

Ordered earrings for my wife's birthday in plenty of time. Told they would arrive in time when I rang to check. They arrived a week after my wife's birthday. Will not use this jeweller again

"Long delivery delays and disdain for customers"

Delivery of a Marco Bicego ring was three months' late. I had to send repeated emails to obtain any information on delivery; CW Sellors' responses were often weeks late and inaccurate, or they did not respond at all. My requests that a manger should contact me were ignored. At no time did they give an explanation for the long delay, and my payment was held by CW Sellors for six months before the item was delivered. This company is characterised by poor management which leads to indifferent staff. I shall not patronise this company again.

"Shop elsewhere!"

I was drawn in by sales prices into placing an order for 2 no. Georg Jenson bangles in May. At the time of ordering I was quoted 3-4 weeks for delivery - bit lengthy, but worth the discount - or so I thought!

After numerous chasing emails to CW Sellors - some of which received generic, cut & paste responses re: production delays, supplier issues, hallmarking (?), blaming the brand for not sending the items, some of which went completely unanswered - still didn’t have a defined time frame for receiving my order 8 weeks later. Ended up contacting Georg Jenson myself who were most helpful, immediately confirmed a timeframe for delivery (the items were in stock), apologised, offered a free gift & provided tracking info. Eventually received my order some 9 weeks later in late July, after CW Sellors told me the day before that the order had been lost during shipping and would be another 2 weeks!

No idea how long it would have been without chasing it myself or the help I received from GJ themselves.

Don’t be fooled by the prices….the hassle, frustration and stress of dealing with CW Sellors is NOT worth it. You will find similar reviews below which echo my own experience - I wish I’d have read them before ordering. Purchase from elsewhere or direct from the brand.

"Trusted seller"

Fantastic, trustworthy service. My watch was swiftly dispatched and delivered. As described without any fuss.

"Fantastic "

Fantastic
Very easy , let me at every step of my purchase.

"Very friendly and efficient service"

Very friendly and efficient service

"Very friendly answered all my questions"

Very friendly answered all my questions