"Spectrum and Wire Card: a Match Made in H****"

In reading over some of these reviews, I actually felt like I was in a support group for Wire Card survivors.

Wire Card is now near the top of the list of Companies I Can't Stand to Deal with, second only to Spectrum. On a side note, I will be posting the same complaint under their profile.

Spectrum continued to charge me after I had closed out my account to the sum of $203. Spectrum, without my knowledge or consent, used Wire Card to refund me via the mail instead of directly depositing the money into the account (which, to me, is insane since they are able to automatically withdraw the money without any problem--even after I close out my account!).

After sitting on hold with Spectrum and being transferred to 3 different people, they transferred me to Wire Card because my refund had been sent to the wrong address.

I tried to explain this to Wire Card, but they didn't have me in their system. They transferred me back to Spectrum, who said, it had been sent out the previous day. 2 holds and 3 Spectrum reps later, I was told that Spectrum would send a cancel request to Wire Card and directly deposit the money to me.

9 days later, I had received nothing. I called, and sat on the phone with Spectrum for about 90 minutes, and it turns out that they had kicked it back to Wire Card, who had again sent my refund to the wrong address.

Wire Card told me they would send me my card in 7-10 days. No apology, no recompense.

I am looking forward to the same canned Wire Card response that others have received. I hope I get this one:

Hello Douglas, thank you for letting us know. We are truly sorry that your experience with Wirecard has left you feeling poorly treated. "We would like to take the opportunity to take a look into your account and assist you immediately."

"Sittenwidrig"

Sehr geehrte Herren des Vorstandes und des Aufsichtsrates,

Daniel Heuser
Alexander von Knoop
Rainer Wexeler
Wulf Matthias
Alfons W. Henseler
Stefan Klestil,

damit Sie einen Eindruck bekommen, wie Ihre Bank mit Kunden umgeht, wie sie auf Anrufe (die jedes Mal Geld kosten) reagiert und wie Zusagen Ihrer Callcentermitarbeiter letztendlich nicht eingehalten werden oder im Orbit des digitalen Netzes verschwinden, schildere ich Ihnen kurz meine Geschichte und erwarte eine umgehende Reaktion Ihrerseits.

Am 12. Juni 2019 habe ich ein Pfändungsschutzkonto bei Ihnen eingerichtet. Der Antrag wurde reklamiert, da angeblich die Ortsbezeichnung fehlte. Dies ist jedoch nicht relevant, da in Verträgen, Formularen oder Briefen eine Ortsangabe üblich ist, sie ist rechtlich jedoch nur noch für Wechsel und Schecks notwendig. Gleichzeitig ging auf meinem Konto ein Pfändungsbeschluss der RAe Zensen und Partner ein. Obwohl ich mich laut Deutscher Rechtssprechung richtig verhalten habe, füllte ich einen neuen Antrag auf ein Pfändungsschutzkonto aus, der Ihnen digital zuging. Die Bestätigung kam am 15. Juni per mail. Trotzdem wurde mein Konto gepfändet. Zur Erklärung muss ich einfügen, dass es sich um eine Nachzahlung des Jobcenters handelte. Vier Monate musste ich auf die Nachzahlung warten. Vier Monate verfügte ich über kein Geld, alle regelmässigen Beiträge meinerseits wurden storniert. Mein altes Auto ist zwangsabgemeldet, der Strom abgestellt usw.

Noch am gleichen Tag erhob ich bei Ihnen Einspruch, der ergebnislos blieb. Zahlreiche kostenpflichtige Telefonanrufe folgten. Ebenso mails, jedes Mal mit Versprechungen Ihrer Mitarbeiter, sich um meinen „Fall“ zu kümmern und dass ein Rückruf erfolge. Nichts geschah. Am 17.6. 2019 kam lediglich die Information, dass ich beim hiesigen Amtsgericht einen Beschluss mit Freigabe der Zahlung vom Jobcenter zu erwirken habe. Auch das ist geschehen. Das Schreiben ist Ihnen zugegangen, mit der Bezeichnung, Ihr Verhalten sei „sittenwidrig“. Bis zum heutigen Datum habe ich keine Freigabe meines Kontos, bzw. eine Rückerstattung der geleisteten Zahlungen an mich.
Da ich krebskrank bin, einen Selbstmordversuch aufgrund Ihrer Vorgehensweise gegen mich hinter mir habe und ich gesundheitlich mehr als angeschlagen bin, habe ich bisher den Gang zum Rechtsanwalt und damit verknüpften neuen Stresssituationen für mich, vermieden.
Und das Alles, obwohl ich seit Jahren „guter“ Kunde Ihrer Bank war. Teure Kosten, regelmässige Eingänge hatte. Das ist kein Umgang, auch wenn es sich bei mir nur um „kleine Fische“ handelt. Ich wünschte mir einen kundenfreundlicheren Umgang, zumal Ihr Servicecenter über keine Kompetenzen verfügt. Inzwischen ist mir ein Schaden durch Rücklaufkosten entstanden, der mit den Leistungen des Jobcenters (412 Euro) nicht mehr auszugleichen ist. Bei einer hiesigen Bank wäre das nicht passiert. Das ist kein gutes Image und menschenfeindlich!! Die Tickets und die zahlreichen, mitgeschnittenen Telefonanrufe sprechen für mich.

"Wirecard is a scam - Spectrum should terminate them"

I was sent a Spectrum refund on a wirecard (without having any choice in the matter or even understanding why Spectrum overcharged me in the first place). I lost the prepaid card. My attempts to contact Wirecard by email to obtain a replacement card have been completely ignored, and now Wirecard's customer service email address is not accepting emails. The card (which was only valid until January 2020) had $405 on it and now I'm out $405 because the company's customer service is so poor. How much do you want to bet that Wirecard's business model is premised on assuming a certain number of people lose or forget about their cards, thus allowing Wirecard to assume control of those funds by January 2020? Late stage capitalism at its finest. A bottomfeeding company with no reason to exist. Spectrum can issue its own refunds and doesn't need Wirecard to do it.

"So far been good but I noticed the card…"

So far been good but I noticed the card gets declined in almost every major store like Walmart. Ross. Sears. JCP and every other store except Target. And BK. Pretty disapointing when you want to pump gas and its declined. Whats the point?

"Biolife Wirecard"

Wirecard suspected fraud June 20, 2019 and locked my account. They never notified me so I didn't find out until the middle of July when my card was declined. (I normally don't use it and wait until its $400 or so and transfer to my bank). I called and was told a new card would be issued and my password and user name would be the same. Recieved card today and registered it and set PIN. Upon trying multiple times to log in called and was told it was locked and they would unlock it and try again. STILL can't log in. Called back and was told they would issue me a password and email it to me in 24 to 48 hours. This is unacceptable as I need my money yesterday. I've never seen such a mess. One hand doesn't know what the other is doing. Next stop BBB.

"My grandmother received a refund from…"

My grandmother received a refund from her Directv services on this card. She is 88 years old and has my mom handle her affairs. The refund was only $35 and some had been used. Just found the card which expires in October so we wanted to check the balance before throwing it away. Tried checking the balance online and through the automated system, card not valid. So I call to get the balance, Christian was so rude! He continued to cut me off instead of allowing me to ask questions as if I were brothering him while he was at work. I asked for his supervisor and I was transferred to John, a online support rep who insisted that he was a supervisor. With there probably being less than $5 on the call, it totally was not worth the attitude from Christian. I honestly was more interested in knowing why the card had been made invalid knowing there was a small balance that should have still been available. After seeing all of the post about people not receiving large sums of money, I can now assume that they didn't think anyone would call about such a small amount. My grandmother probably won't worry about it as it's not worth the trouble. I can't help but wonder how much money they make from ripping people off.

"Wirecard customer support has been... wait, what customer support?"

Wirecard customer support has been terrible. I detected fraud on my account a while back and immediately (within a couple hours of it happening!!) filed a claim to get it resolved. Wirecard customer support has been very unresponsive to my questions and said my case was "closed" even when I didn't receive any notifications that they needed further information to complete my case. It seems like they don't care and are putting 0 effort into trying to solve the problem. Sounds like a bunch of other people have also had security/fraud issues. If you don't want to be out big $$ be careful about choosing wirecard.

"PLEASE SOMEBODY HELP ME"

PLEASE SOMEBODY HELP ME, MY ACCOUNT HAS BEEN CANCELED WITH ALL MY SALARY!!! NOBODY ITS ANSWERING ME THE EMAILS, I CAN'T USE MY CARD AND MY ACCOUNT HAS BEEN CANCELED PLEASE SOMEBODY HELP ME!!!!!! THEY COULDN'T JUST FIX THE PAGE SO I CAN GET A NEW PASSWORD AND NOW MY ACCOUNT DOESN'T EXIST AND ALL MY MONEY???????????

"MUY MALA LA ATENCION"

Yo estoy tratando de que me resuelvan mi caso y he mandado 22 correos con el formulario de disputa mi caso fue el siguiente; Recibi un prestamo de grammyn american por $3000 el dia09 de julio fui a retirarlos dentro del banco wells fargo y la trasanccion fue declinada , el gerente de esa entidad muy amable me dio la pantalla donde decia que wirecard declino la transaccion , posterior a esto llame a wirecard y ellos observaron que estaba en status de pendiente la transaccion luego de alli he habaldo muchisimo con diferentes operadores, hasta que porfin hoy recibieron mi correo, ahora ellos me dicen que debo esparar 30a 45 dias, cuando estan concientes que ellos mismo declinaron la transaccion y yo entonces quedo pagando un prestamo el cual no recibi, la atencion me parece patetica y me causado muchos problemas de verdad no recomiendo trabajar con esta gente

"Repeated failure to send agreed-on refund"

My wife terminated our Frontier service in July 2018. Frontier agrees we are owed a refund of $1100.09. In the ensuing months, my wife made monthly calls to Frontier requesting the refund. Each time Frontier contacted Wirecard with her on the line, and she was told our refund was being sent. She passed away on 11/27/19. Since then I have since made monthly calls, and I too was assured the refund was being sent. On my most recent call I was told for the first time that Wirecard now requires copies of my wife’s death certificate and probate documents, which I submitted the next day. Still no refund or even a response. I note that over 90% of Wirecard customer reviews are 1-star [lowest], and that most of these negative reviews concern unresponsiveness to legitimate refund requests like mine. I suspect this problem reflects a corporate policy to retain the funds as long as possible and to induce many refund seekers to quit in frustration. If I don’t receive my refund, I will contact a leading law firm [Morgan and Morgan] that specializes in class action corporate lawsuits.