"led screen has been damaged and I have…"

led screen has been damaged and I have purchased insurance. but our claim has been declined because the led screen is not under cover by insurance.

"Worst Freight Company on The Market"

Worst service from a freight company we have come across. Do not use them unless you want late deliveries, damaged goods and no customer service.

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Replying to message below:

Already did. Your team just screwed us over. Worst service, worst management!!

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Pretty easy to look up our account mate. Your company owes us $5000 in damages and late deliveries. Go talk to your management, they know what we are talking about.

"We are finding interstate deliveries…"

We are finding interstate deliveries can be taking up to 30 days from pickup to delivery.

"The customer service is atrocious"

The customer service is atrocious
They do not respond to our requests
We have lost a number of parcels in NSW recently
The delivery time to some areas is unacceptable

We are starting to shift our freight with other carriers

"WORST SERVICE EVER"

miss pickups regularly
freight broken
freight goes missing
freight always late
customer service never replies to on line enquires
40 min wait on telephone service
if a problem it can take two weeks before I am informed

"Only very infrequent use of service is…"

Only very infrequent use of service is required by our business, but anytime there is a requirement, Hunter Express have never let us down. Prompt and courteous service.

"Pricing is bit expensive"

Pricing is bit expensive. When quoted prices are always different to invoice. It is always more than quoted on line.

"Review"

1. same consignment cargo are always separated and delivered different days.
2. cargo always goes missing
3. always late delivering cargo, most metro cities should take 1-2 days for delivery as per your website but you guys deliver in 5-7 days to deliver.
4. consignments are delivered to us all jumbled up rather than assorted and delivered on the same pallet, consignments are never complete and always have to chance up customer service to see where the rest of the cargo is to complete the consignment.
5. if cargo is missed and not collected accounts always charge for the pick up and we always have to review the invoices and request for a credit for the jobs that weren't collected

"Pick ups are generally on time"

Pick ups are generally on time, deliveries not always. Any damage to consignments get handled poorly. Yes, we all have insurance, why do we have to take another insurance when it is clearly someone being careless. The phone answering system is atrocious, can be waiting up to 30 minutes and more at times. Booking in system works well.

"Absolute jokers"

Absolute jokers; a 5 year old on a one wheeled bike would be more reliable.