"Delivery from Melbourne to Perth"

Delivery from Melbourne to Perth - 3 weeks and still not delivered
Waiting on hold to customer service for 45 minutes plus EVERY time
freight lost - 5 metre pack of pipe - how on earth do you lose that
send wrong trucks to do the pickup
truck doesn't turn up for pickup
service absolutely woeful

"worst service ever?"

worst service ever?

"WILL NOT RETURN TO HUNTER EXPRESS"

Customer service was awful and when items went missing there was nobody that could follow up or indeed get answers to its whereabouts. Have moved to Direct Freight and will not look back because they are great.

"All good."

All good. System works . Phone collect and deliver

"Absolutely Rubbish"

Absolutely Rubbish. Cannot be worse anymore.

"When they damage or lose a delievery…"

When they damage or lose a delievery they couldnt careless.

No im not wasting anymore time sending in trackign#'s. You only replied like this on the review to look good.
Complete opposite to when you call up looking for a parcel or to make a claim.

"Happy with the service"

Happy with the service

"We find Hunter Express a "necessary…"

We find Hunter Express a "necessary evil". They are not responsive and often make mistakes with our cargo, or they pass on to local subcontractors interstate which delays delivery ( in some cases held in depot until someone calls to complain)
Unfortunately, I do not get a good level of service but I need to use them due to our low quantity of deliveries.
Our business suffers as a result with reputation and costs involved (time and effort to locate packages)

"We had a long relationship with Hunter…"

We had a long relationship with Hunter Express. The guy who collected from us was amazing! BUT when things went missing, it was almost IMPOSSIBLE to speak to anyone at the office. After the 7th time of misplaced deliveries, we left them. One urgent delivery prior to Christmas last year, (which never arrived at it's destination) turned up at our place (returned) 3 months later, a lot worse for wear.
We have moved on.

"Most of the times the order sits in the…"

A little more room for improvement...Most of the times the order sits in the depot for 6 days before being delivered, a few damage cases.