"Gewährleistung? Nicht bei AO"

Ich kann die ganzen Positiven Bewertungen nicht nachvollziehen.
Mir wird die gesetzlich Vorgegebene Gewährleistung verweigert und auf den Hersteller verwiesen. Der Support ist nur noch auf Englisch verfügbar und hat dort auch keine Ahnung von deutschen Gesetzen.

Gott sei dank ein unseriöser Händler weniger

"Perfekter Service"

Ich bin begeistert von den gelieferten Elektrogeräten,
von der schnellen Lieferung und dem Kundenservice.
Habe die Firma jedem empfohlen, schade, dass es sie nicht mehr gibt!

"Brilliant company"

Never had issues with ao pleasure being a signed up customer

"Terrible Customer Service"

Terrible Customer Service! Living in a block of flats I always speak with customer services to ensure delivery will be possible. Re-assured multiple times it would not be an issue and now they are refusing delivery, refusing to install and refusing to take my old machine away. The delivery team were incredibly rude and unhelpful.

I wish I had never used this company.

"Die Waschmaschine funktioniert gut"

Die Waschmaschine funktioniert gut. Ihre Leistung und Effizienz entsprechen meinen Erwartungen.

"Tried to change order delivery"

Tried to change order delivery date, it said I couldn’t do this online and to call, I have no speech so to, there’s no other way to contact them. No response on social media.

"Just Dont."

I got an iPhone on Ao- Finance plan. All was good at the start payed the 1st 2 months on time. Little did i know “NewDay” had been putting that my account was in arrears and i had to pay more and was adding interest every week. I then contacted a member of AO to be told I couldn’t send the phone back (They had no reason not too!), the phone is still as new and still said no. I them offered to pay a fee to have it sent back, then got told theres nothing they can do so its a no. Currently still trying to send the phone back and getting absolutely no where with them. I 100% wouldn’t recommend this to anyone.

"Failed to Deliver"

Ordered a washing machine and paid for a delivery slot between 12 and 5, my partner took time off work to be home for 11.45 to find that AO had left a voicemail at 10.30 saying that they had tried to deliver and no one was in.
Of course no one was in because they were supposed to deliver after 12.
Initially they tried to blame us for missing the delivery. I was told the next time they could deliver was 6 days later, yet if I went on their site and tried ordering again it was still offering next day delivery.
The only slight positive was that the member of staff I dealt with on the phone was very sympathetic and professional, and processed my refund without any fuss.
I ordered a machine from Currys which was delivered within the booked time slot,wish I had gone to them first.
I won't be using AO again

"Das Personal dieses Ladens ist…"

Das Personal dieses Ladens ist unglaublich hilfsbereit und außergewöhnlich höflich. Eine wunderbare Erfahrung im Kundenservice!

"Garantiefall"

Schönen Guten Abend, habe einen Garantiefall bei der Firma Ao. Leider gibt es die in Deutschland nicht mehr. Aber wie kann ich mich wegen dem Garantiefall bei AO melden. Der Hersteller sagt ich muss mich mit dem Verkäufer in Verbindung setzen. Bitte helft mir.