"Lied to get business"

Nice furniture, made a large order, was promised it would be delivered by a certain date, now they keep pushing it back and the final date of arrival for all the furniture was false. It seems like they just flat out lied about the delivery date to get business. Quite disappointed.

"Exceptional service at BoConcept Notting Hill"

The service I received from the Notting Hill store was exceptional. Stefano was very helpful and very patient with my delays and changes of mind (and I had many). I messed up a couple of orders and he helped me to amend them with great humour. I bought many items in several orders: 2 sofas, 2 beds, several mattresses, and everything was of very good quality (comparable with more expensive brands I bought previously) and delivery service was excellent. Highly recommended.

"Sofa cushions low quality"

We purchased an Indivi sofa in November 2020 from the Newcastle store. From day one we realised the sofa cushions were much softer than the model in store and they quickly developed a dip / crater as they didn't bounce back up. Boconcept asked for photos and sent out an upholstery specialist who confirmed the cushions had no density so new ones were ordered. We had to wait 12 weeks for these to be delivered and when we finally received them, they were exactly the same! They were replaced again and following another 12 week wait the replacements were still faulty. The store tried to tell me this was normal and I needed to smooth the fabric out with my hand.... what??! Anyway, after insisting on another visit from the upholstery specialist (who was independent and fab!) he agreed they weren't fit for purpose and recommended that he supply the new cushions as he could guarantee they would be of high quality. We finally had replacement cushions which were fit for purpose 12 months after we received our sofa. I would not purchase from here again.

"I walked into Bo Concept on Finchley…"

I walked into Bo Concept on Finchley Road as a shelving unit caught my eye. I was so impressed with the professional service, care and guidance I received. Nathalie was enormously helpful in designing the unit, curating the room and offering interior design advice. I was truly impressed. I now have a beautiful room and other parts of the house have been enhanced now I know the quality and design excellence. Thank you! Susie

"Thought the customer service was great"

Thought the customer service was great, Nicole from the team was really helpful and I thought the experience was excellent

"Great service, lovely sofa"

We had great service in store (Tottenham Court Road) from Parminder (who also gave us a 5% discount because we waited a bit!), and after a couple of visits, we ordered a sofa. The was a large lead time (12 weeks), but when the sofa was delivered today, the delivery people did the best job I've ever had for furniture delivery. They were courteous and considerate, apologised for being late (they weren't!), put the sofa together, exactly where we wanted, and took all the packaging away with them. The sofa is great - we're very pleased with it.

"BoConcept Guildford"

We found the BoConcept Guildford, and especially Nicole, to be very helpful. The quality of the furniture we purchased is very high and very comfortable. The delivery, although we had to wait for them to be made, was on time and the delivery teams were very polite and helpful. We'd recommend BoConcept and would be happy to purchase form Guildford again.

"Good design and customer services"

Tottenham Court Road Showroom Manager Rachelle was helpful and gave good advice on design and products. My first choice of quality furniture in London.

"BoConcept are excellent"

BoConcept are excellent. Great design and fantastic customer service. When making purchases I work with Rachelle Castillo who is frankly fantastic, I highly recommend the brand and for outstanding customer service please seek out Rachelle.

"I purchased the Kingston dining table…"

I purchased the Kingston dining table and chairs from the Manchester store. The service received from David and Ruby was exceptional. Providing help and guidance with the fabric choice and allowing time to make my decision. The delivery was on time and the assembly service was speedy and professional.
Thank you