"Brilliant business and lovely designs"

Brilliant business and lovely designs. if only it was cheaper

"Qualität: ungenügend"

Aufgrund eines konstruktionsbedingten Mangels löst sich der Bezug nach 5 Jahren von den 350 € / Stück teuren Stühlen. Die von uns erwartete Qualität der BoConcept Möbel konnten nicht im entferntesten erfüllt werden. Bereits nach einem halben Jahr brach ein Gestell nach dem anderen. Zum Glück hat sich niemand verletzt. Die innerhalb der Gewährleistungsfrist auftretenden Mängel wurden unter den entsprechenden Umständen beseitigt. Die Mängelbeseitigung nach Gewährleistungsablauf wurde verweigert.
Die Möbel sehen zwar gut aus, aufgrund der schlechten Qualität rate ich vom Kauf bei BoConcept ab.

"Shocking service when problems occur."

Everything was fine on sales and delivery side but when we needed to fix our 6 dining chairs things went down the hill from there. We bought 6 Ottawa chairs (700 gbp each) 3 years ago and after 4 months of not even heavy usage they became wobbly in the part where seat is attached to legs. They sent a technical staff and they tightened the scews. The same thing happened again and they sent someone again. Then on the 3rd time they replaced screws and legs but problem Repeated. Now on 4th time They say it's a normal regular service. For the chairs that are over £4k in price and service is required on year one? They are refusing to refund or replace. Instead suggested that someone would come and glue them together?! It takes about a month to get even to the point where technical guy comes as every time we need to explain the problem again and provide them with videos etc. We are totally speachless the way they have tricked us into this ongoing situation when we have been patient and understanding. We feel absolutely cheeted and taken for the fools. Inese

"Amazing service from beginning to end"

Amazing service from beginning to end. From Ellie in the Tottenham Court Road store to the brilliant delivery guys, I couldn’t fault one thing. And an amazing looking bed too! Thank you

"great service"

great service. great product

"Fantastic Service especially from Mr…"

Fantastic Service especially from Mr Pedro Borges. He took care all they way and made sure that we were happy. on top the quality of the products and the finishing are fantastic.

"Westfield staff are super, just bought two sofas, an armchair and a footstool."

Westfield staff are super. Jeppe, Sara, Valerie and all the other lovely members of staff ( sorry I didn’t get your names) were all so patient and professional and helpful. We’ve just ordered two sofas one armchair and a footstool. Outstanding service. And Jeppe even came to meet us at the Tottenham Ct Rd branch to compare colours and styles!!
Thank you
Margaret and Chris and family

"Great Service"

Purchased the Ottawa dining range from Alan and couldn't be happier with our choice. From start to finish the whole process was very relaxed and a very pleasant shopping experience. Will be back at BoConcept Manchester for our next interior challenge. Thanks to the whole team! Marie and Leo

"Great products, extremely poor delivery service"

Fantastic products with helpful staff (Manchester store).

Extremely let down by extortionate delivery price- it will cost you £130 (or £180 for weekend delivery) to have a sofa delivered. The delivery driver will not take the sofa into your property and will only leave it outside. You are not given a specific delivery slot and there is no way to track. After taking the item in (including stairs) you will then have to assemble the legs and take away the packaging. For some post codes this is the only delivery option offered.

I did not expect this service after paying such a high price for the item in question. I will not be purchasing again if this is the delivery service and cost on offer.

"Bo Concept Kingston"

My husband and I went into the Kingston branch yesterday. Cannot recommend enough. Assisted by James who had great product knowledge, great salesmanship but not pushy. Will definitely be going back.