"Great selection of furniture that is…"

Great selection of furniture that is very well engineered ! Margot from the Westfield store made it so much more easier for us to make a decision - She was quick to understand our requirements, offer her thoughts and ideas and even sent us samples of fabric/ textures to consider! Very efficient and professionally managed!

"Beautiful bed delivered and installed…"

Beautiful bed delivered and installed by polite and friendly installers. Very pleased with the level of service from entering the shop to installation.

"Super!"

Super!! Excellent!

"Superb service from Kataryna, St Albans"

Kataryna at Bo Concept, St Albans was absolutely amazing. She had incredible patience and was able to help me pick furniture and soft furnishings for my living room. She is extremely knowledgeable, very professional and very easy to communicate with it. I would give her 10 stars!

"I spent hours with my wife in the shop…"

I spent hours with my wife in the shop trying 6 different sofas and finally got the Carlton 3 seater that suit our need. Kateryna, Senior Interior Designer, was also spending hours with us on choosing the right one with her sophisticate knowledge. She also created a 3D living room to let us tried different sofas and furnitures in the limited space for a better idea of how our living room will be. Excellent service!

"Great service and great products"

Great service and great products

"Perfect furniture delivered in time for Christmas "

We were very pleased with our experience at Bo Concept, St Albans. Parisa very patiently created a 3D visual of the rooms we were looking at and placed the furniture we had in mind, thus giving us clarity and confidence in going with what we chose. We couldn’t be happier with our selection- the design, fabric colour and quality is fantastic. Will definitely go back in the future!

"Re: extremely disappointing"

I refer to my review earlier last week and the reply from Boconcept Canterbury today. The said price reduction (to £1,000 we paid) in the reply actually reflected one clear scratch that we were made aware of and agreed upon, whereas the missing shelf was a separate defect that was never mentioned throughout our email and phone communication with the company. It’s in fact misleading to us as they put a vase in the space that a shelf should be located, thereby giving the impression from the photo that there’s nothing missing. It’s entirely inappropriate for this store to blame us that we should have priced in this missing shelf, and hence avoid the responsibility that they should bear.

I would leave readers to pass their judgment on who’s right and what’s wrong. To me, I will just avoid Boconcept particularly Canterbury from this point onwards.

"You are on your own"

I’ve had the same experience as others: excellent pre-sales service but once there is a problem, your calls and emails go unanswered (by Angelina and Charlene in my case).

I was delighted with my New York dining table until it developed unsightly stains two years later. After six weeks of discussions BoConcept concluded that the glue between the layers must have melted but inexplicably, it was not a manufacturing fault. Which would make any warranty worthless. They failed to explain why - was it supposed to look like this with careful use? They did offer to replace the tabletop half price but why should I pay more to fix a £1000 item. This is not IKEA.

Shame as I have been buying most of my furniture from them over the last few years. Unlike other brands in this price segment, they do not stand behind the quality of their products.

"Abzockerei mit "gelieferte Dienstleistung" - Montage Transport"

In November einen Couchtisch bestellt und komplett!! 1458,15-€ zahlen müssen. 9en Januar endlich Lieferung. Fehler und Macken an Klappen und Wangen. Sofort vom Subunternehmer-Transport wieder abholen lassen. Endlich, nach mehrere Telefonate, am 5en Februar!!! 1359,15-€ auf mein Konto zurück. 99-€ sind einbehalten für "GELIEFERTE DIENSTLEISTUNG" Montage und Transport. NIE WIEDER!