"Look better than they are to live with"

We purchased an Indivi 3 seater sofa, 2 seater sofa, two footstools and a rug. The initial customer service was fine from the Chichester store, but the the sofas were delivered without feet, then when the footstools arrived later on, guess what.... delivered without feet also. Neither of the expected delivery dates for the feet were met, but this is by the by.
When we received the sofas we were skeptical that the foam in the cushions felt as dense as the one we tested in the shop. We have to turn the cushions daily otherwise the cushions look depressed and flat. In fact they are so uncomfortable that I'm considering getting a third party company to come in and look to re-upholster the interior foam to something more robust. Visually they are fine, but I've never bought a sofa I've been so disappointed with from a comfort perspective. On the grounds of that we won't be purchasing another sofa from them and if we decide to replace these will go elsewhere. A real shame as the display model seemed much more comfortable than the product we received.

"Boris was the guy who installed my…"

Boris was the guy who installed my case. Very professional & a tidy worker. He paid attention to all details.
Boris was friendly but very professional.

Thank you Boconcept!!!

"Great products and service - BoConcept Westfield "

I have just received my BoConcept sofa ordered through the London Westfield branch. It looks just as good as it did in store and fits perfectly thanks to the visuals provided through their interior design service.

The in-store team were always approachable and super helpful, walking me through different options and tailoring it to work with my requirements - particularly Ashley who was my main contact throughout the process. The sofa feels well built and it was delivered and installed efficiently. Overall, really happy.

"First Class"

Eilidh in the Glasgow store was fantastic, helping me choose the right furniture for my new property and arranging for delivery as expected.
On the day, William and Allan arrived when they said they would and installed everything without nay problems. Spent time explaining your after sales service and moved the furniture around until I was happy.
Couldn't have asked for better service from all concerned.

"The worst customer service I have ever…"

The worst customer service I have ever experienced, unhelpful and unwilling to rectify issues on their products which are advertised incorrectly. I brought a Standard Double bedframe from BoConcept the pistons didn’t work so I wasn’t able to use the storage function of the bed at all. I was also told it was a standard double by several departments but it is not highlighted anywhere on their website that this is in EU sizes which are different to the UK. Now I am left with a bed I can’t use and am going to have to pay to sort out myself, they were very dismissive and didn’t do anything to resolve the issues.

"Awesome "

Awesome
Nat was amazing
Clear effective communication

"10/10 Service and Product"

Nathalie was extremely patient and helpful as she walked me through my options, modelled my living room in 3D, and processed my order for a new sofa. It arrived yesterday, and it is beautiful. I am thrilled with the new purchase. Highly recommend Nathalie, and BoConcept products.

" Excellent customer service"

The service received from Rita at Bo Concept in the Harrods concession was exceptional. I would definitely recommend and I am really pleased with both the chair and the storage unit - great quality products.

"The service was very efficient and…"

The service was very efficient and friendly, the product looks absolutely amazing (we ordered a large table and 6 chairs) , the delivery team was great, very helpful and also very efficient.
Great company!

"Really pleased with my TV units ."

Really pleased with my TV units from the St Albans branch
Parisa offered great advice throughout and came to measure and I am glad that she did as it wasn’t an easy task .
Luckily Parisa was able to find the perfect solution.
I really liked the fact that Bo Concept also offer a fitting service . Please don’t stop doing this as it difficult to get someone to do this work .
Very pleased with the end result .
I would definitely recommend.