"Very Helpful Design Service"

We found the Bo Concept design service (provided by the concession in Fenwicks of Bracknell) very useful. Unlike some such services, it came without strings and did not have to be holistic. It helped us decide which items we needed, which items would work best and which items matched our taste. We have always admired Bo Concept furniture and the current range is very stylish and contemporary but not "wacky". Whilst it is not cheap, the prices seemed more affordable than has historically been the case. We are very pleased with the wide range of furniture that we purchased and the designer, Luminita, added enormous value to the process without being in the least bit pushy.

"The sales assistant was extremely…"

The sales assistant was extremely helpful and knowledgeable. She helped us with our choices for our new furniture and was ready with suggestions for paint colours to go with our carpet. It all worked brilliantly and we are totally happy with the results.
The delivery was hampered by an unexpected breakdown of the van but the driver managed to deliver despite this. He was brilliant.

"Design, Supply & Install"

We used BoConcept Redbrick Leeds for the design, supply and install of our lounge from a blank canvas.

Uwais, one of the store's interior designers, was fantastic. He designed and rendered something that met our needs, and we were confident would come together well.

After a few weeks lead time, everything arrived as planned. The installation team did a fantastic job of putting everything together (including wall mounting) and taking away all waste. It was completely hassle and stress free from end to end, and has been one of my best experiences of any company. I'd highly recommend.

"First Class Service at BoConcept Westfield"

We received first class service from Puneet Saini at Westfield. Although we knew what type of sofa we were looking for, Puneet patiently went through all options in terms of configuration and fabric choice. He was professional throughout without being pushy. He was genuinely interested in ensuring we got what we wanted rather than in just closing the sale. It was a great experience.

"Zum ersten aber nicht zum letzten Mal in BoConcept."

Wir haben heute in Centro Oberhausen BoConcept besucht. Wir waren sehr fasziniert von Produkten im Geschäft aber noch mehr von einer tollen Bedienung von Frau Bozkurt. Freundliche, nette, kompetente und geduldige Beraterin die sich sehr viel Mühe gemacht hat. Vielen lieben Dank dafür!
L.G.

"Happy Customer from Hatfield "

Received my lovely Modena sofa from BoConcept.Happy days regardless of the day being a rainy day. Pleased with my purchase .Thanks to Nima for your great assistance. Amazing and friendly team at St Albans Branch. Exceptional Customer Service 👍. Keep up the good work

"Purchase from Bo Concept, St Albans…"

I purchased a lamp from Bo Concept in St Albans which had to be sent to me in Scotland. Nima, the Store Manager there, was excellent. Very helpful. I paid and sent the postage label and they took care of everything else. Lamp arrived safely and quickly. Brilliant service. Thank you.

"High-quality products and customer service"

Products are high-quality and customer service is incredible. They really follow-up and are very responsive to any question / special request we may have. That makes a huge difference. A special thank you to Rita with regards to this !

"Please DO NOT buy"

Please DO NOT buy. There is very poor after sale customer service. They sell it to you and then you are on your own. If you decide to relocate or move your furniture, it’s not possible to find a fitter who’s familiar with the brand. And BoConcept are refusing to assist by saying they are not providing after sale services. Spoke to Kingston branch

"Phenomenal After Care Service and Tracey at Concept Living Ltd is Outstanding"

We purchased our Bo Concept Sofa overseas and moved back to the UK recently.

In the move some of the sofa's supporting springs came loose during transit. Despite the overseas Bo Concept store not being directly linked to the Bo Concept stores in the UK, the team at Concept Living Ltd (Tracey in particular) provided amazing after care service.

Tracey arranged for a specialist upholstery company to attend and inspect our sofa, who recommended the springs be replaced. Upon receiving the upholstery company's recommendation she arranged for replacements and the upholstery company to fix them...all for free! Tracey also proactively followed up to advise us of next steps and also made sure to reach out following repair to ensure everything was ok.

We have no hesitation in recommending Bo Concept, Concept Living and especially Tracey, a real star!