"Excellent customer service and great designs"

Excellent, stylish company with great customer service. I’ve shopped here many times over the years, in stores all over the country, and the staff are always very friendly and helpful, without being pushy. The quality and designs are always excellent.

"Great experience"

We purchased a sofa from John Taylor at the Westfield branch. He suggested a bespoke configuration (using one of the modular sofas) which fit really well in our living room. He also recommended a rug whose color combines very well with the sofa. The final setup looks beautiful and we're very happy. The service team was also great and helpful. The assembly was quick and the team friendly and on time.

"Amazing service, high quality"

I’d really appreciate the service, from our visit Ancoats shop visit to the delivery.
David was very helpful when we chose our sofa and chair.
Delivery was on time, good packaging, they guys were professional. One leg was missing, immediately I’ve got an email, a very nice guy from warehouse came to fix that temporary until the correct one delivered from Denmark. All was communicated with me.
Very happy with them and will definitely use Beconcept again.

"Boconcept's comes from both product…"

Boconcept's specialties comes from both product design and the services presented by its professional employees to its customers. When I scanned BoConcept at the first online, I got a friendly call from Mrs. Besime Adaslik. She was fond of welcoming me to simplify my buying interest at BoConcept. She has a friendly tone and determined customer service passion.

"Missing parts and bad attitude"

Sofa took two months to arrive. When arrived there were missing parts. Now I'm told I need to wait 7 more weeks for the part and being quite rude about it as if that is what I should expect.

"Promises that furniture will be…"

Promises that furniture will be deivered in time but did not happen.. promises are made to be broken after purchase

"Quality modern furniture and exemplary service."

We are repeat customers of BoConcept in 2 different countries, having bought many pieces for our living room, reception room and bedroom. We are attracted to the quality and design of BoConcept furniture. The service we have received has been exceptional, particularly from Nathalie Dalgaard at the Finchley Road store, who has been extremely helpful in the selection and design of all our pieces. The BoConcept installers are also excellent, taking care of the delivery, unpacking, assembly and installation of the furniture. Aftersales care has also been exemplary. We highly recommend BoConcept furniture and their service.

"Poorly crafted"

Sofa got delivered with loose fabric on the armrests (they need to send a fabric specialist to fix), as well as discolouration, stains on the back side of the sofa, another specialist needs to come out for that.

Not worth the price point, just really disappointing.

"The perfect balance of practicality and aesthetics"

We required a solution for a home office that not only provided practical storage but had to retain the aesthetics that ran through all other rooms in our new apartment. With the volume of content, we didn’t think this was achievable. Tallulah at Fenwick’s boconcept struck the balance we were looking for while keeping everything on track, unbelievable. The quality of the products and installation were equally exceptional. Highly recommended.

"Outstanding Customer Service"

We had been looking for the perfect table & chairs for months. We then stumbled across BoConcept & found it….!! Not only is it perfect the customer experience was faultless. We will definitely use BoConcept again, from showroom to delivery we have been nothing but impressed.
Paulina Brewka is an absolute asset to your brand.