"Did not deliver all of order and when i…"

Did not deliver all of order and when i emailed, did not receive a reply. Very poor customer comminication.

"Ordered item arrived: all well "

Ordered item arrived ahead of final date, but I got good warning of when it would arrive. Packaged well, as this item could not have any gaps in the wrapping, because of its purpose.

"First delivery arrived with substantial…damage to boxes & well overdue cf the original 3 day delivery date. "

First delivery arrived with substantial damage to the pack of 5 boxes: we have video footage of it & also of your delivery drivers just chucking boxes in & out of the van 😱 Also delivery was meant to be in 3 days : no : it was after 15 days & only then after I phoned the company …. Really rubbish service , have always liked the product but it will take a lot to ever use your company again 🙄 Very disappointed

"Part of the order was damaged in…"

Part of the order was damaged in transit but your staff replaced the damaged part immediately. Thank you.

"Easy transaction"

Easy transaction. Prompt delivery

"Good advice on products, prompt service, excellent customer service. "

Macfarlane gave me good guidance on products and prices... As it happens, the couriers let me down... (like so often these days...) and customer services at Macfarlane were right on it, sorting it out.

"Excellent customer service"

I had a problem with my order and was lucky enough to have Samantha O'Sullivan help me.
She was helpful, attentive and resolved the problem quickly.
Excellent customer service. I will always shop at McFarlane's whenever I need to.

"Delivered on time"

Delivered on time

"Delivered promptly as promised."

Delivered promptly as promised.

"Was kept informed re delivery etc."

Was kept informed re delivery etc.
No hassle order