"WARNING... WARNING...WARNING... STAY AWAY FROM THIS COMPANY"

WARNING... WARNING... WARNING... DO NOT EVER RENT FROM THIS AGENCY!!! The following is a letter sent to Bliss Beach Rental/Five Star Gulf Properties, regarding the concerns and problems which we encountered during our stay at The Watchtower, Rosemary Beach, April 18 -23, 2021


Upon entering the kitchen, we found a bowl sitting on a paper towel, filled totally with rust-colored water, and water still dripping through the recessed light fixture.

2. The ceiling in the kitchen has peeling paint where there apparently was another leak.

3. There was no Wi-fi nor television service

4. The left hand-rail leading upstairs to the carriage house was not secured properly,
and is rotting. One guest almost fell down while holding on to it as she went up the stairs.

6. The home next door is being renovated and has a construction trash receptacle, but
it is obvious that house-hold garbage is being placed in it and there is an definite odor
from the outdoor lower area.

(This was mentioned in one of my calls and I was told that they would contact the
Rosemary Beach Home-owners association to address this issue. They never did.

7. The street in front of our house is filled with trucks, pipes, and other construction
equipment and noise. I know this is beyond the control your control, but we would never
Have rented this home knowing that this construction would be taking place.

8. When we were preparing for dinner, we found the dishes in the cabinet were dirty,
glassware was cloudy and there was coffee left in the bottom of the mugs.

(The next day, two of our guests, took time from their vacation, bought supplies and
spent time cleaning the dishwasher)

9. Sink, on the left side of the vanity, in the master bathroom, does not drain properly.

10. Queen Bedroom Bathroom on second floor, not properly cleaned; plunger had been
previously used and not cleaned, still had dried toilet paper attached to it.

11. Carriage House was not cleaned properly; blinds and curtains do not function properly.

All of this occurred and was noted within the first few hours of our arrival. We immediately contacted the rental agency.


Amenity Cards: Several of our group went to the pool. There was work being
done on the entry gate, where we would have used the access code given to us. We were
asked to present our “amenity” card. The Rosemary Beach security was called and
came to the pool to ask questions of us. We explained that we were given a passcode
to access the pools and the beach. We were then told that passcodes would no longer
be accepted and that our rental company should have given us amenity cards upon our
arrival.
This was very embarrassing to me and my guests.
We have never received amenity cards. I made three calls and sent two texts to the office
regarding this situation and have never received a response.



As the signer of the rental agreement, I have made over 22 phone calls and sent several texts
to the rental company over four days of our five day stay.

Although the staff was courteous when taking the the calls, there was never be any follow up on any of the situations, with the exception of a very nice person, Trey, coming the first afternoon to “repair” the leaking ceiling and the next day to “repair” the carriage house handrail. They did offer to have housekeeping come back, however my guests had already gone and purchased cleaning supplies to do this themselves.

I called daily regarding the internet and television service. We never had either during our stay
I was told that they would be in touch with MediaCom and let me know when to expect a service call from them. I never received a phone call from anyone.

The amenity card situation was inexcusable and embarrassing.

As stated before, I would never had rented this property had I been made aware of the
construction taking place at the front door.

As a rental agency, I assumed that it was your responsibility to insure that the property is maintained to the standards which it is portrayed on your website. There are a few other issues which have not been mentioned here, but feel it would be worthwhile for you to make a site visit to better inform the property owner. I.e., broken porch furniture, draperies pulled from rings, maintenance of the grounds. This rental home needs attention.

I have been renting homes in the 30-A area for many, many years andI have never experienced
a situation like this. I have spent inordinate of amount of time dealing with the issues at this property and trying to get them rectified and it totally took the pleasure out of my vacation.

"An enjoyable experience!"

Recently I had the privilege of staying at one of your properties. My family and I had a wonderful experience! Even when I had to call for a small matter that needed attention it was handled immediately. The only issue was not having full use of the pool due to a part that needed replacement for the pool to be heated. I would definitely use 5 star properties again!

"Excellent experience and unforgettable…"

Excellent experience and unforgettable memories. The Five Star Properties staff we were in contact with were cordial, helpful, and easy to reach. I highly recommend this company.

"We had an awesome experience and we…"

We had an awesome experience and we would love to use them again for future vacations!

"The home was wonderful and clean…"

The home was wonderful and clean however the customer support team was hard to get a hold of when we had questions or problems. I never received answers to my text messages to the text line but all in all it was a good time.

"Need more soap and shampoo and toilet…"

Need more soap and shampoo and toilet paper. Also, kleenix, for week long visit. Generally a very comfortable visit.

"The location was perfect within walking…"

The location was perfect within walking distance of the beach. The house was perfect, spacious, clean and service provided timely when called. We enjoyed our stay and will definitely be back.

"Steve "The Maintenance Guy""

The home was lovely. A few minor things that needed attention. Once we call, Steve the maintenance man came running. He stated that he knew of issues. The pool was dirty when we arrived. Once they cleaned the pool I told them the heater was supposed to be on. They said that the pool didn't have a heater. I paid for 3 days for heat only to find that there wasn't a heater on it. $30 a day plus an extra $25 for requesting heat within 3 days of arrival. The home was well equipped with utensils, pots, and pans ect. There was enough seating / room for everyone. Overall we had a great time! I would reserve again once the weather warms up.🥰

"Easy to work with"

Easy to work with. Prompt with emails, etc. Property rented was as listed and expected.

"Pleasant stay"

Enjoyed the house with a group of friends. Customer service with Fivestar - they were responsive in a timely manner.