"Great Vacation 2020"

This vacation came at a time when it was most needed and Five Star did not disappoint. The home was amazing and more than we expected. We were really impressed by the golf cart and the bikes that were available to us as part of the rental it made everything very comfortable and at ease as went were out and about in Destin during a Pandemic. We loved our experience so much that we have already booked for next year.

"The location of this house was perfect…"

The location of this house was perfect but the upkeep and maintenance are another story. We had some unwanted guests(cockroaches) during our visit. They company was quick to come and clean the floors I just wish they would have notified us before entering the house. The wash machine did NOT properly rinse out our clothes and when we called maintenance he couldn’t find an issue. Not having a properly working wash machine was frustrating. The bathtub jets were moldy from just lack of use. The beds were comfortable and it was nice to have a heated pool. I was also assured by the company that each of these issues had been resolved prior to renting the property. Anaheim great house for its location but we will not be staying there again.

"The responsiveness of the agency was…"

The responsiveness of the agency was not good. We received an email that the pool would not be heated and it was broken. You were going to try to have it fixed before our arrival. O reached out about a new reservation as the heated pool was important to us. I never heard back. I reached out about early check in. No response. I reached out about late checkout. Received the response next morning. Disappointed in the response even though the home was beautiful.

"Great condo."

Great condo.

"Everything at this property was great…"

Everything at this property was great except for 1 thing. The pool. I don’t know what kind of chemicals they used, but the water tarnished all silver, took the color out of our swimsuits, and burned color treated hair into dread locks. Had to cut the hair!

"We did report a few issues while we…"

We did report a few issues while we were there. One was water coming in from the tops of the doors on both the second and third levels during a storm. The WiFi did not seem to be strong enough . Heat in the Pool was not very warm and the heat was turned off a day before we left. It took awhile for the hot water in the showers to get hot. Several times there were roaches in the showers on the second level. Some of the doors seemed hard to close and lock, even with using both hands. We also notice some areas where some maintenance is needed, like some deteriorating wood on the patio cover by the pool. There were some other things that seemed to have been overlooked. When we arrived, the recycle trash can was full to the top. Not sure if thats why we were having roaches inside the house.
This is a beautiful house, lots of room, very nice location to the beach. We still had a great time.

"A beautiful home"

A beautiful home! Wonderful views! Our family really enjoyed our stay!

"Awesome property and customer service…"

Awesome property and customer service was excellent will definitely use again

"Always enjoy my vacation"

Always enjoy my vacation. I've been a repeat customer for over 5yrs. As soon as I leave I'm planning the next stay. Thanx Five star properties 😘

"House was amazing"

House was amazing. Only thing we had any issue with was plumbing. Several sinks didn’t drain and one toilet.