"4 stars only…"

4 stars only as a little bit upset with the time scale of dealing with refund. Post office made mistake with the post code that return should be delivered and this caused delays. 5 stars for product quality and material. Very nice dresses on the website.
Also refund policy a little bit harsh. Customer have to pay return postage and 5% restocking fee. This will keep me away from buying again. Thank you

"Une étoile ne pouvant pas mettre moins…"

Une étoile ne pouvant pas mettre moins site d arnaqueurs.qui ne répondent pas aux mails lorsque vous demandez un retour prévu aux conditions de vente . Les tissus sont de mauvaises qualités ainsi que les coupes .A fuire

"Wouldn't recommend"

Ordered 2 bridesmaids dresses which looked lovely online but when they arrived the material was very cheap and the colours didn't look like the photos so I returned them. The returns process wasn't too bad (bit odd having to just email them with info and request return that way, rather than through the website, but they got back quick enough so not too bad). Had to pay postage back to a UK warehouse, again not thrilled but it is what it is. And then about a week later I receive a FedEx Duty and Tax invoice for shipping of the products back to China?! So I pay delivery, pay postage back to a UK address but for some reason now am expected to pay for them to ship back from UK to China? Quick frankly can't understand how this is on me at all. Not impressed.

"Exceptional customer service "

I purchased a dress for a wedding, the quality and fit was great, most importantly it was so comfortable. In error I ordered the incorrect size because I did not take my measurements and their customer service was exceptional! The return process was hassle free and they ensured I received the appropriate size. I look forward to purchasing from this company in the future.

"I am very pleased with how customer…"

I am very pleased with how customer service handled my exchange.
Got a lovely black dress that a teeny bit smaller and needed a size up. It took only 3 days to complete this particular order.
5 stars to the team!

"Very helpful and prompt customer service "

I ended up using ever pretty for my bridesmaid dresses.
I had a few queries after my purchase including returning some surplus dresses I had ordered (I bought extra as I wanted to make sure they fit ok). The customer service team always got back to me the same day and were very helpful.
One of my bridesmaids was slightly taller which meant I also used their made to measure service which I was really pleased with. I did panic slightly as I wasn’t sure if the dress would arrive in time so I messaged the team, they were really helpful again, I was asking about upgrading my postage but there was no need in the end as it arrived ahead of schedule and I’m really happy with the fit.
I think the cost is such good value and the quality of the product is excellent, and the colour is lovely in person and lived up to my expectations.

"Poor quality, expensive refund experience "

Terrible quality clothing, looks nothing like the images. All products we're shipped from China despite advertising they have UK warehouses. When I request a return, I was send a return address for California. I had to specifically request that I was given a UK return address (which seems reasonable given they have UK warehouses!). I was then told I would not be refunded in full having paid to return all items in good condition. After reminding them of the legal process around offering refunds on online purchases, they informed me 'as a courtesy offering we will provide a full refund '. Was still charged a 'restock' fee of 10% which I then had to query with my bank in order to get a full refund. Therefore would not recommend

"Commande passée le 23 Août pour un…"

Commande passée le 23 Août pour un mariage le 7 septembre,on est le 4 septembre,et toujours pas reçu.😕

"J’ai commandé dimanche soir 1re sep 20h…"

J’ai commandé dimanche soir 1re sep 20h une robe de soirée pour un mariage en mousseline de soie vert bouteille et malgré une angoisse incroyable j’ai eu ma robe aujourd’hui mardi 3sept
Elle est magnifique agréablement surprise taille parfaite qui correspond au centimètre près au tableau des tailles. Merci beaucoup suis ravie de mon achat

"Good customer service"

I ordered three dresses. They were good quality, well made and true to size. Two dresses arrived within days, one took 2 weeks.
Unfortunately, I did have to return all three dresses because they were a bit long on me but customer service has been great throughout and very responsive. Couldn't fault them at all.