"Ghosted after sending my return "

I can’t get through on the phone, website chat or an email response about the status of my returned dresses. It has been 11 days and still nothing to confirm receipt of my return (worth almost £200!). I just want to be refunded! I have proof of postage. I returned a parcel the same day to another company and the refund came into my account 3 days later.

"Quick delivery"

Quick delivery, great value for money. I ordered a wedding dress and it fits perfectly.!

"I would give zero if I could"

I would give zero if I could. I returned a collection of dresses which have been confirmed as received by their warehouse on the 22nd July but the CS team still can not provide proof of refund being processed I just keep being told I will get an update from the team shortly but shortly had now been 10 working days. Going to contact my bank to assist but do not order from this company if you plan to make returns.

Such a shame as the dresses are nice and I was going to order further options but not risking it now.
Such

"Refusal to accept return for standard dress"

This company does not abide by their own returns policy. Policy clearly states that CUSTOM size dresses are not returnable which is understandable. However, I purchased a standard size dress that did not work out and they refused my return and say they can do nothing. Even more frustrating is that I realized soon after ordering that I should have ordered one size larger and I emailed them twice about it. My first email was not returned, and after the second I was told they couldn't do anything because the dress had already shipped. I had received no shipping notice at the time they told me this, but amazingly got the shipping notice later that day. The dress itself was very pretty, but I would absolutely not do business with them again due to their unethical practices.

"Thank you Ever pretty....you are super "

Thank you Ever pretty....you are amazing team and your customers service are super , helping, quick action and caring for my request.

"J'ai commandé une robe pour une…"

J'ai commandé une robe pour une cérémonie sur ever pretty. Elle est conforme à la photo et de belle qualité.
J'ai du faire appel au service client pour un souci avec le transporteur. Ils m'ont répondu rapidement et j'ai pu obtenir les bonnes informations et récupérer mon colis. Je suis satisfaite !

"Robe très jolie"

Robe très jolie, dommage qu'elle taille petit, même en prenant une taille au dessus, elle était trop petite. Et le processus d'échange est un peu long, sinon service d'échange très bien, et réponse dans la journée.

"Gorgeous dresses and a smooth process…"

Gorgeous dresses and a smooth process from start to finish :) Staff are very quick to respond and helpful too!

"High quality dresses, very good prices and perfect sizes"

Purchased all of my bridesmaid dresses from Ever Pretty and I am more than happy! No fuss or hassle :) quick delivery and all arrived in perfect condition.
The dress sizes were perfect and the dresses looked incredible on my girls! This was the first time ordering for the bridesmaid and I will definately order from them again. My mother will also be purchasing her mother of the bride dress from Ever Pretty. Thank you Ever Pretty!

"2 will be the score for the process of…"

2 will be the score for the process of my refund. Up until now have not received my refund which has been more than 2 weeks since I sent back the 2 dresses. 4 will be score for the customer service for returning my dress which I accidentally return which is not for them and for answering my emails.