"60th birthday dress for my party "

I ordered a dress for my 60th birthday, when arrived it was to small .Another size was sent to me within 2 days of returning the other one with proof of return .Excellent customer service who replied to my emails straightaway and the new dress is lovely .Highly recommended

"This company is a rip of"

This company is a rip of
1 dresses undersized.
2 take so many emails to get a refund
3 I was charged £37 for postage avoid them

"Great customer service but sadly they…"

Great customer service but sadly they don't sell accessories.

"Efficacité"

Efficacité, rapidité et gentillesse. Robe superbe!

"Commandez sans hésiter! "

J'ai reçu ma commande dans les 72h de mémoire. En tout cas très rapide!
La robe était totalement en adéquation avec la description du site. La forme, la couleur et la taille en se référent à la grille, tout était correct.
Petit problème... une tache sur la mousseline de soie en plein milieu de la robe... oupsss...
Le service après vente est au top! Réactif et fort de proposition.
Lavage à sec avec dédommagement et si cela ne marche pas, échange ou retour.
Franchement rien à redire!
Je recommande ce site.
Anne

"Order"

Dear All, I want to order a dress directly from your website, but at the end of the order it tells me that they do not ship to Italy. On Shein, Amazon and other sites the dress I want is not there, only directly on yours, but how do I have to do to have it shipped to Italy? Which site do I have to go to?

"Dresses good value and no issues "

I bought 2 dresses (same dress 2 different sizes). Kept one and sent other back and received refund today with no issue. Would buy from here again.

"Robes chinoises (si vous avez un doute"

Robes chinoises (si vous avez un doute, vous n'en aurez plus quand le tracking vous dira qu'elles arrivent de Chine). Vous voulez les renvoyer? C'est à vos frais. Comme par hasard, quand ça les arrange certaines pièces sont en "vente finale", donc vous ne pouvez même pas les renvoyer.
à fuir!

"Customer service was amazing"

Customer service was amazing, I needed to exchange a dress they were very helpful, quick response to emails, I'm very pleased with my dress.

"Appalling Customer Service"

I am appalled by the low level of customer service that this company have chosen to portray.

I ordered from their website in error on 18th July 2034, and immediately contacted their customer service team to cancel the order and reinstate the funds to my bank account.

After 48 hours, the team had still failed to respond to my query, so I sent a follow up email on the 22nd July 2024 to repeat the same.

The following day I received a response informing me that the item had already been shipped, so there was no way to cancel, and I was sent the returns policy.

I found it completely outrageous that even after requesting immediately that the order be cancelled, they proceed to ship the order and then inform me that I need to pay a fee to return the parcel!

I have expressed my disappointment across 3 separate emails since 26th July 2024, in which have been completely ignored. I have requested to speak with a member of their management team, which has also been ignored.

I have not received a response from the team in almost a week, which is absolutely appalling.

Ever Pretty - please kindly finally assist with my query.